State Farm reviews

Starting pay is relatively low but room to advance

It's a call center.... Point blank period. Depending on the recruiter, Express Claims is sold as the agent that's 2nd in line in the claim process. Normally moving Claims to the next point primarily from SUB. & CHIP Tasks. That wouldn't be a problem if there were reasonable metrics in place while doing both. State Farm is currently trying to combine what should be 3 separate departments in one & expects you to FULLY engage with every claim interaction to its fullest while simultaneously watching your AHT, ADH, Verint Changes, QFCs & do Subrogation under 11 Minutes. This wouldn't be an issue if you weren't taking 30-45 calls a day when it's slow. Shift bidding will have you stuck with a shift that's totally unreasonable & don't forget the Mandatory OT they will throw on you at the beginning of the week. Mandatory Subrogation after or before your scheduled shift & reporting it as well. This is all happening while AI tracks your EVERY call & every mouse drift. An instance where you don't move your mouse for a few seconds will give QA the grounds to subject you to review & termination so no quick seconds to get your mind right after every call. I understand making sure remote agents are productive, especially in a call center environment, but the microscope of what SF puts you under can be very stressful depending on the day. Essentially, it's a decent place to work if you do well in a HIGH VOLUME CALL center or if a career in insurance is your thing. But even if it is, you may want to look elsewhere to get your foot in. As good as State Farm is, there is still a HIGH turnover rate & some who may want to explore this career path further may not make it a full year because the phones will run them away. You will learn some of the intricacies of dealing with insurance claims but after training, none of what was learned will be applied.