State Farm reviews

This company has driven me to contemplating suicide with the amount of stress and anxiety it brings. The position is marketed as a claims center position but it’s simply a call center. The calls received are back to back all day. Once the call is finished you’re expected to write detailed notes regarding the calls and the next steps needed. This is called “wrap.” Management expects you to be as detailed as possible but if you take too long you’ll end up on a report and can possibly be fired. There is a report for everything. They plan your day out minute by minute and if not followed exactly you’ll end up on another report which can get you fired. The amount of micromanagement should be illegal. I have had multiple anxiety attacks from the pressure put on by management. Customers are very rude & management is not helpful. They expect you to give and give and give and give without offering any incentives in return. Other companies pay much more for the same position. There are times where you’ll have to answer phone calls for 4 hours straight with only a 45 minute lunch break. We accrue less than 6 hours of PTO biweekly meaning it takes A MONTH to gain ONE day of PTO. You’re expected to work tasks in between phone calls which are counted and posted publicly but it’s impossible to complete anything when phone calls come in 2 seconds after ending the first one. They have started using bots to complete a lot of the busy work but still expect you to get to the work before the bots do which is impossible. I requested stress leave from the advice of management because of anxiety attacks after calls and State Farm acknowledged my doctors notes about condition and denied my leave because “the job-related stress would still be there once I returned from my leave.” I am completely done with this company. I have nothing left to give.

No longer hires or encourages claims people to build a career with State Farm. Mgmt panders to employees with canned word tracks such as "you are the claims professional." But treatment speaks louder than meaningless canned phrases. Claims personnel are hybrid factory workers. Micro-mgmt down to the minute. Mandatory OT was built into the staffing model. No work life balance. Impossible to get time off except for a random Wednesday in February. If you request a week off, they will give you the Tuesday and Thursday and tell you that's the best they can do even though you wanted to go away for the week. High turnover, especially in the hub locations where 6 mos is the average life span. Even tenured employees in non-hub locations are leaving. Games between claims mgmt and employees abound. All employees are constantly under the microscope and that includes the good ones. My last claim team manager stated "It has become a game of how much can you put up with." At least he was honest. He also told the team "this is the way it is and if you don't like it get the hell out." Tenured employees are the first ones they are happy to see go. Instead of dealing with the 10% of problem employees, the company instead makes rules for the exceptions so that everyone is punished for the wrong-doings of a few. Company has abandoned placing any value on experience and knowledge in favor of production numbers. Production numbers are often meaningless as these inflated "task counts" often do nothing whatsoever to move claims toward conclusion. Big brother constantly watching over your shoulder. Treated like children. I moved to a different company to handle claims and it is a DIFFERENT WORLD that I appreciate every single day! Know many others who have left for competitors and tell the same story.