Things you should know..
-GSS is the redheaded stepchild
-if you can finish this statement, you've already spent too much time there.."if its not in the ticket, it ___ ____."
-keep private information private, dont tell just anyone anything..remember, if they sit there talking about someone else like its their job, they will do you like that too given the chance..this is a place where you complain about others not doing their job to pass the time of not being able to do yours because not enough calls are coming in at the moment.
-right now, with night shift, they are trying to enforce a ban on all sites not furthering your education or work related, keeping phones in desk, and no food at desk..so that means at night when maybe a call comes in every two hours, what are you to do.. cant fall asleep(obviously).. the only perk we had before was facebook or something like youtube to pass the time..its not like bandwidth is in high demand at that time of night in an empty office building..
-log everything..backup your emails to your private gmail or google docs account, go into outlook log conversations in communicator with lync, log times things happen that are out of the ordinary
it will always come in handy when being persecuted
-No holiday pay, we received an email 'the company is growing and needs to adopt current business pract...blah blah blah' basically..'we as a company are being threatened by someone offended that they dont get their holiday off so we're making 12 floating holidays and that way when your desk closes you get less hours, we still make money, AND don't get sued.'
Tell me Stefanini, what happens when the car manufacturer closes for christmas and you don't schedule people that time? Does their car insurance go down because they aren't going to work so they are less of a liability? No. Does their rent, electric bill, and food bill, go down because they arent working and are at home with their kids, Not making money? No. So since the Actual car manufacturer company gets that week off as a holiday, what does that support desk get? The shaft as deep as it will go because now we have floating holidays and not enough PTO to go around for everyone during that time, so they end up behind bill wise.
-last tip, get a job elsewhere, I just recently finished up school, current rate for someone A+ certified and with experience is about 12-15 an hr. The only reason to come here is for you to get some individual software and ticketing system experience..Oh and of course them to steal years off time that you could be in an actual career with people that actually know what they are doing..example, my 1st day actually working after training finished, a coworker asked me how to handle a specific production critical ticket..the same guy here for 15 years..not that he is incompetant, but that the company changes processes near every week or day.
A coworker I think put it best, Working here is almost like a black mark on your resume, don't work here, if you do choose to risk it, don't make it for long, immediately look for a new job while training.
