Your supervisor will either be your best friend or your biggest hurdle. As well as upper management. At least on the phone team. The turn around is high because employees don't feel valued. Management will go out of their way to spend money on shirts, gadgets and cups with the company name and logo on it to give to employees, but instead of spending money on that why not give it to your employees in the form of a raise to keep them happy? They preach one team one goal, but when you ask them questions about why things are the way they are, they smile and acknowledge you asked a question but don't give you any answer and blow smoke up you butt about how valuable you are. I hope this gets some robot reply from Stericycle saying something to the effect of "we value your opinion and want to know more about what we can do". What you can do is completely restructure how the customer service phone team is operated because it is frustrating. Saying you appreciate what we do doesn't mean jack. Show us you appreciate us. Actions speak louder than empty words do. I don't want a charger that breaks after two uses. I don't want a shirt that only comes in XXL that was for some stupid company event. I want money. Apply the money you spent on getting that towards the department and increase the hourly rate or bonus payout. Metrics that are leaps and bounds better than the current values only get paid out at bonus rate of 1.5%?!?! Why not 5%?
