Stitch Fix reviews

3.3

49% would recommend to a friend

(2,812 total reviews)
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Matt Baer

61% approve of CEO

33% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Aug 29, 2018

No room for growth

Recommend
CEO approval
Business Outlook

Pros

Can work remotely, set you own hours. Insurance is phenomenal.

Cons

Metrics are impossible to maintain. Company has more Clients than inventory. Stylists are asked to be creative when there's nothing suitable nor in the price range for a Client. They've raised the # of Fixes per hour, which is difficult to maintain without working off the clock, which is "forbidden." No incentive pay, no merit raises, no raises for longevity. A person walking off the street gets paid the same as someone who is tenured, with 5 years' experience. We're treated as a number.

2.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Employee discounts were very generous at 40% off

Cons

Stitch Fix has a very limited inventory, meaning that a Fix that should take 15 minutes to style actually could take up to days here and there while you constantly check back to see if they have anything for your client. I've had 5 shirts for a size large, Mormon living in 100+ degree weather: two strapless and three winter sweaters. You'll take the abuse from the client when you can't send them what they want. I also felt as though the stylist social media on Yammer fostered a bit of a negative environment with stylists making fun of clients often and questioning their beliefs when they called out cultural appropriation (which, unfortunately, can be found in the inventory on occasion).

3.0
Jun 14, 2017

Stylist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Convenient schedule -Working from home -Minimal hours -Company culture -Nice staff

Cons

Although, the pros of this job might be the leading positive factor, it really isn't enough to try keep it. The internal system of this company is what I have a huge problem with. The inventory is inconsistent or not of quality clothes as they will train you to say. Like other reviewers have mentioned, the clothes are really overpriced and not anything special that you can't get from the mall or main stream companies like Target or Old Navy. Most of my clients have even said that to me in their feedback. But the worst thing about this job is that the inventory and metric system that you are bound to ultimately dictates whether or not you stay with the company. Most of the time, you will not have the full inventory of what goes out in emails or advertisements that customers see, and will have to pick from left overs and make the best of it to send out to your clients because you are limited in time. If clients don't like it, they rate your fixes and this eventually hurts or better your performance metrics. If this proceeds for a consecutive 4 week (which is shown to you in a 4 week delay, so metrics aren't in real time and you don't have any control over it) you pretty much are at risk to be fired after getting put on a coaching plan. This is a huge con for me since there is no way really pinpoint a way to improve and there other leading factors that aren't in your control such as internal algorithms, client feedback ambiguity and lack of inventory (trends are also old and dated). It's frustrating as a stylist and as a person who has put a lot of effort into a job that doesn't offer real solutions and blames everything on the stylist. You are better off working at a retail store for the same if not better pay. Not to mention, on top of being bound to metrics, there are also group meetings, surveys, event capsules and extra curricular activities they send out which are great if you have all the time in the world. But 90% of people who want this job, want it because they have other jobs or things going on in their life. The time & effort into this job isn't worth the pay or the maintenance. Not to mention, the job is super repetitive and will make you somewhat crazy if you don't space out your hours. This is a great company & has huge potential. But they're is a bigger problem when it comes to misleading their subscribers and employees.

Viewing 337 - 339 of 2,812 Reviews

Glassdoor has 2,882 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.