TRUST THESE REVIEWS. Most of the positive reviews are posted in batches, they are short, lack details and examples, and the selling points (flexibility, supportive environment, fun job) have all been stripped away.
The gaslighting from above is non-stop, and the isolation of the remote job creates constant anxiety with no way of knowing how others are handling the unrealistic expectations. A company is allowed to operate however they choose, but Stylists at Stitch Fix are told ad nauseam how we are the "lifeblood" of the company and that our voices matter. Our voices apparently matter so much that management has taken away our internal ability to communicate with each other, deleted any critical or less-than-chipper comments, and whitewashed the forums that are still open with cookie-cutter responses that are almost chilling in their repetition.
A few examples of daily setbacks:
- Embarrassing inventory (sweaters in July, no jeans, no plus clothing at all)
- Entire styling platform unavailable (multiple times per week, told "our tech partners are working on things," you're expected to move hours to later in the week or lose the money when their system doesn't work)
- "Unexpected" demand changes (multiple times per month we're informed halfway through the week that we may run out of Fixes to style - once again, move hours or go without, no compensation)
- "Unexpected" inventory challenges, stated every season for the 4 years I've been employed (buying team is somehow never, ever prepared, no tank tops all summer long, no shorts, no holiday items, only pajamas available, etc)
- Updates posted internally thanking us for our "grit" during ongoing tech issues (error messages, nothing loading, servers down, inventory disappearing) - but you are still held accountable for your failure to meet expectations
- Upping expectations (number of Fixes styled per week) with no pay increase
- Constant advertising of apparel that is never available, most inventory is from 3-4 years prior
We can no longer work flexibly (many of us had other full-time jobs and styled nights/weekends), can only work Tues-Sat (and often told that we should move hours to Wed/Thurs because there will be no inventory by the weekend), must set exact styling times (best of luck if there are tech/inventory issues during your shift), and are suddenly expected to work 20 hours minimum instead of 15 (unless there's a shortage like there always is, no guaranteed hours). The emotional rollercoaster is hard to manage week to week.
