Stitch Fix reviews

3.3

50% would recommend to a friend

(2,810 total reviews)
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Matt Baer

59% approve of CEO

31% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Aug 11, 2021

Nope

Recommend
CEO approval
Business Outlook

Pros

Remote work Yep that’s it There used to be a lot more, could work whenever you want but now you have to work between 8 AM through 8 PM and must work at least two hours Monday through Friday and also send your schedule for the exact times of the 20 hours you will work two weeks in advance, but you may or may not even get those hours. Yay!

Cons

The entire company did a complete 180 within the past couple of weeks changing all of their scheduling policies, making it near impossible to have a full-time job, a child, or attend class during the day with the new requirements. The new CEO seems like a power hungry monster who cares about nothing but profit. She clearly doesn’t care about the customers either, considering they’re STILL getting nothing but long sleeve tops and sweaters in the middle of August. Oh you want that cute dress you saw on the Stitch Fix Instagram? It doesn’t exist. Or maybe it does exist, but they have a limited number of that particular item for reasons I can’t explain. They draw customers in with the cute Instagram ads, and then send we as stylists are forced to pick through crappy inventory that does not match up to what is being advertised. It’s a money game for this company and always has been. They say they care about their stylists, but clearly that is not true considering the mass layoffs of California, and now this. I would imagine that hundreds of employees will be forced to leave because of this. Read these reviews, clearly you will see the employees are not happy.

1.0
Aug 10, 2021

Used and abused like farm animals

Recommend
CEO approval
Business Outlook

Pros

Work from home is a plus in bad weather

Cons

Constantly changing rules, expectations, ways we work and policies. It doesn’t matter how hard you work, you will not be recognized. Style at 100% or 150% there is no benefit. No performance bonus. No raise. Zero profit sharing, company can make 1mil or 80 mil and employees know no difference. Unpaid time off for stylists is limited to 30 hours, it’s UNPAID!?!! Meanwhile leads have unlimited PAID vacation. Customers are feeling the brunt of this as well. The computer is doing more selections. I had a fix today where the client said the did NOT want cardigans or blazers and the computer added one or each. 🤦🏻‍♀️ The human element is what set SF apart from the rest. I’m so frustrated with this company it’s hard to articulate all of the cons. I’m staying solely for the pay check and in the hopes I can see the day the stylists unionize.

2.0
Mar 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home, any time of day, on a schedule you design. That's the only real positive.

Cons

So many. Where to begin? - Imagine a clearance rack at TJ Maxx, marked up to 3x the price. Most days, that's our inventory. It makes for an incredibly frustrating workday. You will be utterly baffled by the decisions being made by the merchandise team. You will constantly ask yourself why most of the available inventory is grey sweatshirts. Because there is zero transparency or meaningful communication between styling and merch, you'll be completely at the mercy of their decisions, never hearing an explanation or having the ability to impact change. - But, you will try nonetheless. You will attempt everything at your disposal to improve inventory by filling out surveys and sharing feedback at every turn. You will be desperate to improve things. Nothing you do makes a difference. Eventually, you will lose hope. - Meanwhile, the company culture is forced positivity at all times. There isn't room for honest conversation. Management doesn't address the glaring issues. - You may be excited at first when you're hired to work in the fashion industry. I was! This soon wears off, and the job becomes very repetitive and dull. You'll long for variety, for challenge, to try something new, broaden your horizons, contribute in a more meaningful way. You'll volunteer to take on additional projects, like mentoring a peer or writing a newsletter. You'll go above and beyond, in hopes that there might be a way to advance to a level where you do, in fact, have the ability to impact change, and make things better... - However, because there are thousands of stylists and the only opportunity for advancement is the Lead position (of which there are only a few dozen), it is highly unlikely that you will be able to grow at Stitch Fix. (Also, if you don't have previous management experience, you're not eligible for the Lead position.) Once you're a stylist, they'll keep you there until you burn out and quit, at which point you can be easily replaced by another creative young woman who will accept low pay in exchange for the freedom of working from home. This is their business model.

Viewing 79 - 81 of 2,810 Reviews

Glassdoor has 2,880 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.