Stitch Fix reviews

3.3

50% would recommend to a friend

(2,811 total reviews)
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Matt Baer

59% approve of CEO

31% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
May 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Set your own hours, work from home

Cons

The number of Fixes we are expected to do per hour (4.6) is unreasonable. There often is barely anything in inventory, but our expectations remain the same. If we bring up any frustrations about ANYTHING at all on the internal message board (aka the only place we really get to talk to other coworkers) they tell you that "they hear you" and that's about it..then they tell you to reach out to your lead/manager. Every. Single. Time. "Please reach out to your lead with any more questions." Because they don't want to actually answer your question, especially when other stylists are able to see the response. During the Covid19 response they reduced all of the part-time stylist's hours to maximum 5 hours and then as soon as Stylists were able to file for unemployment (they told us to wait a certain amount of time) they upped the hours to about 10 per week, making it impossible for anyone to actually qualify for unemployment benefits - honestly, who can live on 10 hours a week at $15/hour? They just did this to avoid paying out for unemployment claims. The company only cares about itself, meanwhile, we hear all the time about how the stylists are the backbone of the company and then pull things like this over and over and over again. They only offer unpaid time off and they've reduced the amount of paid sick time so it's impossible to accrue any in a reasonable amount of time. Also they talk about how flexible the job is - but really the only way to style when there is decent inventory is during the daytime hours during weekdays. So if you're looking to take this job as a nights and weekend option, save yourself a huge headache and don't do it.

1.0
Aug 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home with my dogs by my side, I used to enjoy the 40% discount however I've not been able to find much I've liked in my last few Fixes, and I have some AMAZING clients who stick with me even when I'm not able to find the styles they really want.

Cons

Micromanagement (I can tell deep down that my lead knows the oversight she has to provide is silly based on inventory being insufficient), company seems desperate to increase profits now that they're publicly traded, huge disconnect between tech, styling, and marketing (social media), fake culture that focuses on being positive so if you give feedback you are seen as negative, and many other things too numerous to mention.

1.0
Nov 9, 2016

Where to start?

Recommend
CEO approval
Business Outlook

Pros

They give free snacks which is cool but causes lots of other problems. I am sure the employees would much rather get raises (Stitch Fix does not give raises!) but the snacks are much cheaper.

Cons

When I was first hired, the atmosphere was a great place to be apart of. We had cool managers with lots of experience and they made it fun. When the company started bringing in upper management and strongly opinionated HR teams, that is when it all started going down hill! There is a lot of turnover at the upper management level which made it very difficult to stay on a positive path, and the company allows their HR teams to make operation decisions without consulting the operations team. They say that their company structure is centered around feedback to help people grow, but I think that only exists at the corporate level. In the warehouse, you can get fired for absolutely no reason, without any warning, especially if you are in a leadership position. I have seen several good managers and supervisors let go just for disagreeing with the HR teams operation decisions! Supervisors are technically in charge of running the operation. They are supposed to be able to make daily operation decisions, recruit, terminate, manage attendance and performance, etc. (We don't make near enough for the amount of responsibility). If we need assistance, we used to be able to go to the Ops Managers that were very useful, bright, kind and goal oriented! These people are being replaced by introverts that just go along with what the upper management and HR teams feel is best. (Keep that in mind if you are looking at all of the newly posted Operation Manager roles!) Very Sad. I was so excited about this company, but I think they are growing so fast, they literally just have no idea where they want to go or what they are doing. I'm sure if you are a customer, you have noticed that the selection of items have been getting worse, they are just drowning and in the process they are getting rid of the people that could have and wanted to help.

Viewing 85 - 87 of 2,811 Reviews

Glassdoor has 2,881 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.