Stitch Fix reviews

3.3

50% would recommend to a friend

(2,811 total reviews)
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Matt Baer

59% approve of CEO

31% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Aug 2, 2021
Recommend
CEO approval
Business Outlook

Pros

The ability to work from home and 40% discount are about it.

Cons

This company does not care about remote stylist. If anything they simple view us as "worker bees" when stylist are what's bringing and keeping this companies clients. We use to get 15 + hours a week but now we only get about 4 hours a week.... that's redic

1.0
Feb 25, 2020

Toxic Company and Position

Recommend
CEO approval
Business Outlook

Pros

It is remote and there is some flexibility with scheduling.

Cons

Unfortunately, there are a ton of cons to this job but I'm trying to give an unbiased opinion. This is a downright emotionally abusive position at times. You are expected to act, think, and talk like the software that you will one day be replaced by. It is hush hush to say anything negative you may be experiencing from the constant changes that this position will throw at you. Leadership uses the remote perks of this position to manipulate it's employees into an unrealistic work load for an end of the day entry level retail job. You are not compensated for all the thousands of dollars you ring in each day. There used to be a little bit of creativity allowed and now there's no time for that because all they care about is the bottom line and having you do what a computer currently can't. No one I started with in training is still working here. You'll be (constantly) subtly shamed into thinking you're always doing something wrong, even when all your metrics are stellar and you are doing everything asked. I never have had an issue with meeting my metrics but to be honest it has taken every living ounce out of me each week to drive those kinds of results. You have to send clients merchandise that is at the end of the day downright unattractive almost all of the time. You don't get much unpaid time off (3 weeks per year) or sick time. If you're really sick you'll be harrassed into why you're using your time - atleast I was. The employee discount is not even close to being worth it because again there is no inventory to pick from that you'll find attractive. You have to work mid morning or you probably will struggle to meet your metrics. My physical and mental health is dwindling from the decisions of this tyrant company.

1.0
Jan 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Working from home is not worth the shame-based toxicity that this company micromanages remote positions with.

Cons

I had a “good” departure experience and left on my own terms after realizing that I was inside of an abusive relationship with this low-pay, part-time job. And even then I didn’t get so much as a personalized farewell. The position seems a dream at first, but do not fall for it. This company micromanages unrealistic expectations by shaming you. Read the dozens and dozens of reviews here stating the same — they are all true. I am an excellent employee with excellent time management skills and I still wasn’t measuring up according to my metrics; I was often threatened that my job would be taken away from me and I ended up working off the clock every day triple checking Fixes and ensuring personalized notes were written because there was no way to ensure quality while also meeting their efficiency metrics. Clients be warned as well; your “personal” stylist is just auto assigned to you and they only have ten minutes to style your entire Fix. As Stylists we want to curate personalized Fix deliveries for you, but we don’t have the time or the inventory to do so, and then we are shamed when you don’t purchase your entire box. It’s incredibly disappointing that a women-led company that markets themselves as a personalized service isn’t even personally kind to the Stylists who most frequently touch their clients. Management is inside of the same toxic abuse cycle. My Team Lead was a kind-hearted enough woman, but it became very clear that she was just trying to survive inside of her own political game and micromanaging me was part of how she proved herself worthy. Very toxic, very emotionally abusive, and all for no benefits and minimal pay. Apply for Nordstrom’s Trunk Club or a similar service that is not Stitch Fix if this position truly enamors you. Just do NOT work here. Your emotional health will decline. They do not treat their employees well. I honestly don’t know how any of their positive reviews here aren’t planted; I have several friends who are former and current Stylists who all are shamed on a weekly basis. This is not an exception, this is the norm. This company claims to be empowering women, but their internal culture plays women against each other. It is textbook emotional abuse, and you don’t even have health insurance to cover the therapy it takes to believe you still hold value while working inside of their culture. Just don’t.

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Glassdoor has 2,881 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.