Stitch Fix reviews

-I was a stylist for two years and inventory was always an issue. Pressure from above to style quickly (four clients per hour) and achieve certain metrics felt impossible at times. I sent out many Fixes that I knew my clients wouldn't love simply because I HAD to meet my quotas, yet inventory was lacking. -Trying to take time off was tough because my Lead never wanted me away from my styling queue for more than two days in a row. So, for two years, I didn't really have consecutive days off, which wore me out. -Work gets boring after a while. Only so many ways to tell a client how to pair certain pieces together. Lack of human interaction gets to you... -I had great metrics (made money for company) yet wasn't given any incentives, bonuses, etc. Just chastised for not styling quickly enough. Part of the reason my clients loved me was because I took the time to thoroughly study their Fix histories, look at the request notes and Pinterest boards, and write thoughtful notes--that often took more than the 15 minutes per client I was "allowed." Setting a timer for each Fix just stressed me out and took away any joy I felt about the job itself.

When I was first hired, the atmosphere was a great place to be apart of. We had cool managers with lots of experience and they made it fun. When the company started bringing in upper management and strongly opinionated HR teams, that is when it all started going down hill! There is a lot of turnover at the upper management level which made it very difficult to stay on a positive path, and the company allows their HR teams to make operation decisions without consulting the operations team. They say that their company structure is centered around feedback to help people grow, but I think that only exists at the corporate level. In the warehouse, you can get fired for absolutely no reason, without any warning, especially if you are in a leadership position. I have seen several good managers and supervisors let go just for disagreeing with the HR teams operation decisions! Supervisors are technically in charge of running the operation. They are supposed to be able to make daily operation decisions, recruit, terminate, manage attendance and performance, etc. (We don't make near enough for the amount of responsibility). If we need assistance, we used to be able to go to the Ops Managers that were very useful, bright, kind and goal oriented! These people are being replaced by introverts that just go along with what the upper management and HR teams feel is best. (Keep that in mind if you are looking at all of the newly posted Operation Manager roles!) Very Sad. I was so excited about this company, but I think they are growing so fast, they literally just have no idea where they want to go or what they are doing. I'm sure if you are a customer, you have noticed that the selection of items have been getting worse, they are just drowning and in the process they are getting rid of the people that could have and wanted to help.