Stripe reviews

3.7

61% would recommend to a friend

(1,331 total reviews)
avatar

Patrick Collison

84% approve of CEO

73% positive business outlook

Stripe has an employee rating of 3.7 out of 5 stars, based on 1,331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stripe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Dec 7, 2021

SALES PEOPLE BEWARE

Recommend
CEO approval
Business Outlook

Pros

High potential for growth Cool projects to work on Leader in its field Great (in-office) perks Great brand name to get on your resume

Cons

Sales people are treated as the second class citizens of Stripe: - A special equity bonus program was rolled out to the whole company except sales people. Why? We just heard it's "too complicated" to set this up for sales people who are on variable commissions. - You don't get paid on new products you sell. Stripe launches new products all the time. Even though you're expected to learn, promote, and sell these products, you won't get paid until the comp team gets around to figuring this out which could take 6 months or longer. - Very little support offered to closers. AEs are expected to do a lot of their own prospecting. The outbound org is still very undeveloped. - Same goes for post-signed support. No clean breaks. Even if you attach a support package to your deal, you'll find yourself continuing to work with that company well after you close the deal. - You spend less time selling and more time working in tickets given the complexity of deals at Stripe. - Really bad sales incentives compared to other high growth sales organizations. Lengthy commission cycles that lack transparency, little to no spiffs (the few I've seen are paltry), although we did just get accelerators! Hell will freeze over before Stripe offers a Prez Club. The equity bonus program mentioned above was the biggest slap in the face.

1.0
Nov 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Compensation and equity growth is top tier. Excellent external brand.

Cons

- Don't listen to anything management tells you about values like being a team player. You'll be penalized for delaying your low priority project to help the team hit it's overall goals. - Don't listen to anything management promises you about the future. Even if you somehow lucked out to have an honest manager, the company reorgs so frequently that your manager is unlikely to have the agency to deliver. I've already had 5+ manager changes in the past year. Absolutely ridiculous. - Learn to excel at the blame game. If a project is not going to plan (which is almost a given because managers new and unfamiliar with the project are setting arbitrary timelines), learn how to either escape the project or pin the blame on someone else. Refusal to play the blame game out of morals just means that you'll be the one penalized. - Work smart by finding projects that sound infinitely harder than they actually are and sell sell sell aka promotion driven development. You might feel dirty about it, but one look at the codebase will make it so clear how the rest of the company is playing the same game. - Technical excellence is not valued at the company. Every project I've ever had has included fixing bugs in code owned by other teams. The only success metric is whether you completed on time so of course corners get cut left and right when push comes to shove. I'm absolutely floored that our users haven't noticed the data inconsistencies rampant in our designs. - Engineer performance is tied to throughput of one pagers so engineers spend roughly 95% of their time writing in Dropbox Paper and maybe 5% actually coding. A side effect of this one pager throughput incentive is that it's pretty much an open secret at Stripe that quantity is far more important than quality so everybody writes papers that they expect no one to read just to look like a thought leader. I've learned the hard way that documentation left behind by others is mostly useless for this reason. - Company is ramping up hiring and penalizes you for not doing interviews so get ready to do interviews 3x a week where you dread "questions for me" that make you feel like a liar. - Be ready to pick up unreasonable workload because every team is understaffed. For example, the number of people on my team is so low that two unlucky people had to take multiple OnCall shifts during the winter break because we already went through everybody once. - Be ready to work an insane amount to meet expectations. I've had to cancel vacations and work while really really sick to hit deadlines. - Be very good at teaching yourself everything you need on the job because a huge chunk of the tribal knowledge has left the company for all the above reasons and then some. I've never seen a company with such a hot equity trajectory burn out employees this quickly. Almost everyone I work with has been at the company for less than two years and all of the departures I worked with left before their initial equity grants fully vested which is insane because they gave up millions.

2.0
Mar 31, 2020

Immature

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Employees are top tier intellectually - Office is beautiful and offers modest amenities and benefits

Cons

There are two primary problems with this company: 1) It is an engineering-first organization. 2) Leadership lacks the experience to understand what a scaled and mature organization should be modeled after. There is a significant amount of pretentiousness throughout the organization, primarily driven by the promotion of the engineering-first culture. If you are an engineer at Stripe, you may as well call it a day and never find another job because you've made it! Congrats - now everyone can kiss your feet for the rest of your career. Senior leadership is mostly in their late 20s and early 30s. Plenty of years of experience to understand how to scale a business from 10-2500 right? Wrong. Sad to say that leadership is falling to the same trappings as those at Uber and WeWork. Perhaps there's something about being in "control" of your own business that it blinds founders to their own immaturity and Napoleonic tendencies. Stripe has a great story, absolutely - but that superficiality permutes the organization. It's got a great shiny coat on top of everything in the organization, but the underlying character is sadly missing. They have done a fantastic job of hiring the most intelligent and soulless individuals I've ever met.

Viewing 4 - 6 of 1,331 Reviews

Glassdoor has 1,509 Stripe reviews submitted anonymously by Stripe employees. Read employee reviews and ratings on Glassdoor to decide if Stripe is right for you.