Stripe reviews

3.7

61% would recommend to a friend

(1,331 total reviews)
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Patrick Collison

84% approve of CEO

73% positive business outlook

Stripe has an employee rating of 3.7 out of 5 stars, based on 1,331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stripe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Apr 8, 2022

Feels Communist

Recommend
CEO approval
Business Outlook

Pros

-Great product diversity -Interesting users working on important challenges -Lots of things to work on and build when a company is growing this fast -Good benefits

Cons

-Almost everyone is rated equally regardless of performance. Top performers are not rewarded. Under the new AVG equity system, the recruiters say that top performers get more equity during your interview. But the truth is, almost nobody is recognized as a top performer. Even when you go above and beyond to excel at your job and do way more than what is asked in your official role, you get an average rating and are told you can't get an above average rating during your first performance review at Stripe. What? -The company values are user first, Stripe second, team third. Employees are last and Stripe makes it clear and known that everyone is replaceable and everyone is the same. If you don't like it, leave and we will find someone else to take your spot. Except the hiring bar has lowered given the overhiring going on right now. I worry about how many people are being hired and not given enough training or support. They are being set up to fail. -Never question the party line. If you dare to have an opinion that differs with leadership, you will be chastised for speaking your mind. There is a culture where you are only allowed to talk about how great Stripe is all the time. Which is ironic given one of our values is "we haven't won yet" but our middle managers act like we have won all the time -When you question why a decision is made, senior leaders will tell you you should be "grateful you work at Stripe". But when a third of your team quits in a 3 month period, they don't seem all that grateful do they? -Sales comp is broken. They lure you in with the high OTE, except they don't tell you about a 2 year ramp curve where it is impossible to meaningfully earn above OTE. By the time you exit ramp, your targets are not achievable by anyone (even top sellers) so you won't even be making your OTE at that point -We have a lack of leadership in the sales org. Managers are in over their head and it shows by the overwhelmingly negative Stripe Sats every quarter (which are ignored) and the significant talent exodus we have seen over the last 6 months. We could copy and paste our internal reviews every 3 months because problems remain unaddressed for years. At a certain point when you don't listen to your people, top performers will leave rather than wait years for you to fix major issues -We are "user first", but aside from sales, most of the company does not talk to users. When the sales team provides user feedback to cross-functional teams, it is either ignored or dismissed. Even when users provide feedback directly to Stripe, they are tossed between 8 different teams and the issues remain unsolved so users churn

5.0
Aug 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- This is the most well-run company I've ever seen. Execution of every detail is taken seriously, from product design to the smallest accommodations in the offices. - The people are simply amazing; many places I've worked at have a "no a**-hole policy" which is often merely a platitude and frankly a low bar to set. Stripe is the first place I've seen that has put such an emphasis on seeking out not only talented, but genuinely pleasant people.

Cons

- The demographic of the company skews quite young. This means driven and (often surprisingly) capable people, but with less collective experience. Senior mentorship is a limited resource here. - Everyone is nice, but sometimes too nice. If you're the kind of person who does their best work in an environment where people are aggressively lighting fires under you and holding you accountable, you probably won't thrive here.

2.0
Dec 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits. Competitive pay. Thorough onboarding. Fast pace means things happen quickly. Company is wide open to hearing new ideas for growth. People hired by Stripe are intelligent, so it's a good place to learn and grow.

Cons

Cringy indoctrination process (onboarding includes various group training sessions that open like motivational seminars led by wide-eyed hipster types who say things like "alright Stripes, who's hyped to talk about infosec??" over a soundtrack of dated, light EDM tracks). Watch any Tony Robbins intro for an example. They like to talk a big game about work/life balance, but peers don't support each other and it's toxically competitive; even people with nothing to gain from undermining you might stab you in the back, which means you spend a lot of time watching your back instead of doing your work. Bad management on various levels, the worst being: management struggles to provide clarity around orgs' true goals and tends to fall back on threatening vs coaching other managers. Middle managers are overburdened and don't have time to focus on the people management aspects of their roles. Don't get me started on the sappy branded playlists, of which there are many.

Viewing 25 - 27 of 1,331 Reviews

Glassdoor has 1,509 Stripe reviews submitted anonymously by Stripe employees. Read employee reviews and ratings on Glassdoor to decide if Stripe is right for you.