- 99% of calls are complaints about pricing or work done by technicians
- Suburban is overpriced, you will be expected to sell this to people as "normal" and "average pricing" when it is not, you are expected to lie right to customer's faces about pricing
- Management, office staff, and field techs/drivers do not communicate and rarely know what people in other departments are doing
- Policy and procedure are unclear and are rarely followed, meaning customers do not always get the same experience depending on who they encounter at the company
- Suburban does not care about taking care of customers and making sure they have heat, Suburban is only concerned about margins and profits
- Customers are awful both because they are being overpriced and given shoddy service and because they are generally rude and entitled.
- You will be forced to attend various training events and seminars, but when you get back to your office you will realize none of what you learned is relevant or effective, but you will be reprimanded for not using exact words and phrases you were taught
- You will receive a yearly raise (pro), but it will be so little that it feels like a slap in the face considering the amount of stress you endure and the amount of work you do. Oh, and it will be relative to the other people you work with. Ex. "Here is a 20 cent an hour raise. It could have been more, but I gave Jane 25 cents and she has been here longer than you so..."
