Suburban Propane reviews

As Customer Service Representative l be prepared for scripted, recorded for review conversations, challenging calls regarding usage and pricing

Micromanaged to death by region management team. Region distribution center increased delivery runouts by 200% in multiple markets which in turn increased customer complaints. High market pricing also increased customer complaints, although that had improved over the past 24 months. Unreliable computer systems frustrate both employees and customers. No raises for multiple years. Minimal input on annual budget - numbers just backed into.