Pros
If you have the right manager it can be a very fun, tight knit group. Everybody will do their job and even the customers aren't so rude. They do also give you a cheap sub every day you work and 20% off food you buy. Also my franchise brought us our W2's and on your birthday or anniversary you get free harkins tickets. If you can take tips, sometimes your customers are very generous!
Cons
It can be hard work. Also you often work with 16 or 17 year old and they are unpredictable emotional roller coasters. After 8pm those kids start getting grumpy. If you are a female in charge, nobody will listen to you. Ever. It makes for more hard work than the job is worth. You also can't call out EVER. My mom was in the hospital in critical condition and I called out but my manager was basically threatening me because she didn't want to work the shift. There are often only 6-7 employees and nobody picks up their phone or has open availability. There is also strong favoritism playing out. Some people are moved up for that reason and then others aren't for that reason. It is a sad merry go round of the same stuff over and over.
