Summit Credit Union reviews

Puts on a front of putting members first when it is clear that they are money hungry and will do whatever/promote whoever as long as it makes them a profit Employees required to do more than they are required with no additional compensation Branches short staffed, or staffed by improperly trained tellers/lenders or people with strict availability makes the days so hard to staff efficiently Senior management decided on PTMS in all lobbys with no employee input. Front facing staff taking all the heat because members are clearly not happy with change. If you are a universal banker you are basically going to be sitting at the front desk and getting barked at by members because you're not allowed to do a transaction for them all while your branch manager expects you to find opportunities to lend without having anyone to fill your spot at the front desk. Basically universal banker = glorified teller with no additional pay and seldom opportunity to lend. Rarely promote from within, so if they say that they are, it is all lies. A majority of new branch managers are hired from retail jobs, or other banks who are not truly aligned with "credit union" mission Will downgrade your pay if you switch to other departments Only way to get a raise, or see any change is if you transfer branches (you might get lucky enough to be managed by someone who cares and has been in the role long enough) or if you threaten to quit

-goals are unrealistic and promote lenders to be unethical in order to reach them such as telling members wrong procedures, selling payment protection by quoting the monthly payment with the basic payment protection and not letting the person know there's a lower monthly payment without any protection option -promotion requirements are not being followed across the board. It seems that some people get promoted because they are friends with the manager while other lenders who have better performance, genuinely care for members, and are leaders at the branch are not being compensated accordingly - ultimately this lowers morale for people -summit claims to be a credit union but operates more like a bank putting the "membership" first and not the members first. -the operations including safety protocol are not being followed by employees and not being enforced by some managers at some branches which puts people's lives at risk since summit has been a target on many occasions to robberies or attempted robberies -the training is ridiculous. Instead of having people who are currently in the role share their insights and expertise, you attend countless of trainings that just waste your time and tell you that the goal is not to push products onto members but the rest of the training is about how to lowkey push products onto the members -as a lender you are expected to not only lend, but help at the front desk, mentor tellers on the teller line, assist multiple hours a week in the contact center all while reaching high goals for the month -many branches including the call center are short staffed and in some cases, middle management refuses to staff the branch with enough people to function well -as employees of Summit, Kim the CEO had said that we will not tolerate members being rude, racist, or disrespectful to employees and I've seen and heard of many cases where we are still allowing people to have memberships when they are treating summit employees poorly -there is also quite a bit of micromanagement that occurs at multiple branches yet "diversity is our strength" is being advertised. You need to let people have their own style in order to feel good and accepted at their place of work. Not tell them what to do next time all the time.