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Summit Credit Union

Engaged Employer

Summit Credit Union reviews

3.8

66% would recommend to a friend

(208 total reviews)

Kim Sponem

75% approve of CEO

65% positive business outlook

Summit Credit Union has an employee rating of 3.8 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Summit Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

208 reviews
5.0
May 6, 2025

Stable Employment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Diversity is celebrated, able to be yourself, completive pay

Cons

Little space for advancement, HR uses AI too much so internal transfers are almost impossible

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Summit Credit Union Response
1y
Thank you for sharing your feedback. Our goal is to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact on our members and communities. At Summit, we strive to create an environment where every team member can thrive and achieve their professional aspirations. Our leadership and HR teams are here to support your growth and development, and we continue to encourage you to take advantage of the opportunities at Summit. If you are open to discussing your thoughts in more detail, we would appreciate the opportunity to learn from your experience. Your comments are appreciated, and we look forward to continuing this journey together.
3.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good coworkers, many professional development opportunities

Cons

Because they can't hold onto call center employees after RTO was introduced, all branch lenders now have to be signed into the call center at all times and taking calls any time they don't have members in our offices. That along with constant "SOS" messages when there are under 5 calls in the queue make it extremely difficult to focus on the job I agreed to. They say we're "doing our part" by helping in busy times, but when are call center staff going to help in busy branch times? I didn't take a job in a call center for a reason and this change has me looking for other employment. It's a shame, because this was my favorite company I've worked for until they rolled this out.

avatar
Summit Credit Union Response
1y
Thank you for sharing your feedback, and we are genuinely sorry to hear about the challenges you have faced due to the recent changes in retail and call center operations. Your concerns about the impact on your ability to focus on your primary job responsibilities are important to us. At Summit, we aim to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact and make a difference in our community. We recognize that this situation has been frustrating and has affected your overall job satisfaction. We are committed to finding a balanced solution that ensures all operations run smoothly without overburdening any team. Your feedback helps identify ways we can improve our employees’ experience, and if you are open to discussing your concerns in more detail, please reach out to a member of the HR team, or your HR Business Partner. We would appreciate the opportunity to learn from your experience.
5.0
Jan 16, 2025

Opportunity and Values

Recommend
CEO approval
Business Outlook

Pros

Summit Credit Union offers so many growth opportunities to its employees. As a manager I am thrilled to be a part of someone's journey in their career. Employees and member feedback is valued and Summit continues to make changes based on that feedback to positively impact everyone.

Cons

The only challenge I have had is that they are very different from banks so learning the culture has been different but not bad.

avatar
Summit Credit Union Response
1y
Thank you for sharing your feedback! Our goal is to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact on our members and communities. We are thrilled to hear that you find your relationship with Summit rewarding and that our values and work environment resonate with you. Your commitment and dedication are essential to our ability to provide a positive experience with your fellow employees and service to our members. Your comments are appreciated, and we look forward to continuing this journey together. The Cedarburg Branch is lucky to have your leadership!
Viewing 22 - 24 of 208 Reviews

Glassdoor has 213 Summit Credit Union reviews submitted anonymously by Summit Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Summit Credit Union is right for you.