Is Support.com a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Support.com have rated their employer with 2.8 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Customer Service Representative Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Support.com .

Does Support.com pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Support.com with 2.0 out of 5 stars based on 34 anonymously submitted employee reviews. This is 29.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 448 reviews)); "Good benefits and 401k" ((in 90 reviews)); "great training still in training." ((in 56 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "Some great coworkers" ((in 23 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 183 reviews)); "poor Management with in company" ((in 88 reviews)); "If you get a good supervisor" ((in 75 reviews)); "More and more responsibilities with no raises." ((in 44 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 37 reviews))

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Support.com

Support.com Customer Service Representative reviews

2.8

49% would recommend to a friend

(34 total reviews)

Lance Rosenzweig

32% approve of CEO

22% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Culture & values

2.1

Senior management

2.0

Compensation and benefits

2.0

Career opportunities

Customer Service Representative employees have rated Support.com with 2.8 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Support.com is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

34 reviews

3.0

Feb 12, 2021

Good to pay the bills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was work from home.

Cons

I felt micromanaged often, some goals were unachievable

4.0

Jan 17, 2021

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Loved support as a company

Cons

had a contract with comcast which didn't do support the justice really

1.0

Oct 30, 2020

Not enough pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get to work from home.

Cons

Not enough pay. Management wants you to do extra but don’t want to pay you for it.

Support.com Response

Thank you for your feedback. We are very open about our compensation structure, and believe we have a very robust bonus plan for our front line employees. All feedback is critical to continuous improvement, so thank you again for taking a moment to share your thoughts.

Viewing 13 - 15 of 34 Reviews

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Support.com Customer Service Representative reviews

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Good to pay the bills

Great company

Not enough pay

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