Support.com reviews

-Company keeps placing burden of profit on their workforce unfairly. -Cut shift differential pay. -Mandatory overtime. -Have shift bids which can put you on a schedule that you hate for 6 months. -After having gone through the process for a horrible schedule, they may change it to fit their needs at a moment's notice. -Little opportunity for advancement despite their contrary claims. -Changed stance from giving raises when company is more profitable to give raises never. -Constant esoteric policy changes that no one is ever clear on, even the people who make these changes. -High turn over so you are always fixing new people's mistakes. -Very obvious and low morale among coworkers. -Dubious sales policies that makes the customers pay for things they may or may not have to which makes you feel complicit. -Dealing with outsourced departments which are staffed with some of the most incompetent people ever to touch a headset. -While there are some really great people there to have suffering along side you, a very large portion of your coworkers have the emotional intelligence of a six year old. It is like reading flame wars and trolls all day, but this is daily dialogue. -Even your direct supervisor indicates everything is chaotic and pretty all around horrible for us but just sort of shrugs his shoulders. -Receive emails from corporate executives that basically berate and devalue their workforce and basically tell them, 'well there are worse places to work for, by the way we are cutting your pay'

- Supervisory staff is generally completely unaware of policies/procedures/expectations and have absolutely zero accountability in any way. These are seriously some of the least intelligent, least informed human beings I have ever worked with. There are one or two shining stars, but for the most part the supervisory staff here would make a peatbog look intelligent - Management holds Supervisory staff to remarkably low standards and do not seem to understand why performance never seems to improve - CEO is clearly in it for the money and nothing else - Basically like every other job with a soul-sucking corporation whose clientele are all soul-sucking corporations. Expect to be expected to follow mindless policies and procedures endlessly.