Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"Work from home is nice" ((in 446 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 59 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 26 reviews)); "Some great coworkers" ((in 25 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 180 reviews)); "poor Management with in company" ((in 91 reviews)); "If you get a good supervisor" ((in 76 reviews)); "More and more responsibilities with no raises." ((in 41 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 36 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

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Support.com

Support.com reviews

3.0

42% would recommend to a friend

(475 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

475 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Nov 13, 2018

Excellent WFH Opportunity

Mentor

Recommend

CEO approval

Business Outlook

Pros

Working from home Being able to work flexible schedules Hourly pay plus incentives Group/Individual/Team Meetings Group Support From Other Team Member Management that Cares about their Employees

Cons

None at this time that I can think of.

Support.com Response

Another Wow! Thank you, we are thankful that your experience has been positive, and we strive to continue to impress! Keep the feedback coming, we can only continue on our path to constant improvement!

4.0

Nov 10, 2018

Easy work, but no support system

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Paid training Vacation days Benefits Work from home

Cons

Take calls for Comcast They just throw you in after "training" and let you do the thing, might feel like you're drowning at first (didn't even teach us how to not auto answer the next call). They might randomly change your schedule to a schedule you are not able to work.

Support.com Response

I am sorry you feel you did not receive the support you needed to be successful. We offer 5 weeks of paid comprehensive training and two weeks of nesting prior to the production environment. We do feel our training program is strong. Schedule changes are completed with a minimum of a two-week notice in all programs. Thank you for your feedback.

1.0

Nov 8, 2018

Terrible Company

Customer support technician

Recommend

CEO approval

Business Outlook

Pros

The pay was good, but not for the support we were providing. Hired and paid as tier 1 but actually providing tier 2.

Cons

Put in a notice for resignation (i.e. 2 weeks notice) was told by my supervisor that notices are not accepted and that my resignation was effective immediately, leaving me without a paycheck until i start my new job.

Support.com Response

Thank you for your feedback, and we apologize if there was a misunderstanding. We request and appreciate a notice of resignation from all our employees. We do ask that employees work their full notice period, and that they continue to represent the company in a positive and productive manner. If an employee cannot work the full notice, we do accept a resignation immediately, but we always inform the employee of the reason why.

Viewing 166 - 168 of 475 Reviews

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