Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"It's a decent work from home job, plenty of OT opportunities." ((in 454 reviews)); "Good benefits and 401k" ((in 86 reviews)); "Some great coworkers" ((in 26 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 26 reviews)); "It's remote with flexible hours" ((in 12 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 178 reviews)); "poor Management with in company" ((in 93 reviews)); "If you get a good supervisor" ((in 77 reviews)); "continuously growing workload, poor training, co" ((in 57 reviews)); "More and more responsibilities with no raises." ((in 42 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

Support.com reviews

3.0

42% would recommend to a friend

(475 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

475 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Nov 4, 2018

SDC okay place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best thing about SDC is the work from home aspect of things. There are some benefits like medical, vision and dental. I also love the stock purchase plan. Lots of internal advancement positions available.

Cons

No pay raise ever no matter how long or how good of employee you are. They have a bonus that is based on metrics but unfortunately a lot of that is uncontrollable and you have to be top 15. The biggest contract is Comcast so expected to deal with back to back calls all day from other departments that either do not know what they are doing or just do not care and just want to dump the customer. Company policy seems to vary from supervisor to supervisor. Your schedule is not fix and can be changed at any point in time based on needs of the company. The change is based on metrics. Anytime your power or internet goes down they take away your paid time off. The reliability of the tools needed to complete the job are spotty at best. When there are not enough agents to cover the shifts they blame the agents for not meeting adherence.

Support.com Response

7y

As we continue to evolve, so does our compensation structure. We have long been an employer who has a pay for performance philosophy. We have recently begun a pilot program which allows the individual employee to control his/her compensation rate by their performance and attendance. We are very excited to present this new program to our employees! Regarding schedules, we are very open about the need to be flexible, however, we always provide a minimum of a two week notice before a schedule is changed. We have several options available to our employees regarding schedule changes, such as a unique shift auction process and the ability to trade with other employees. We continue to develop new ways for our employees to find the schedule that works best for them while also supporting our ever-changing business requirements. Thank you for your feedback. We appreciate you taking the time to share with us!

2.0

Nov 2, 2018

Extremely high expectations for low extremely pay.

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Work from home is nice.

Cons

Low pay, supporting 4 different products for the one major client. Being tier 1 and 2. Constant threat of a ‘talk’ with management or hr for the most trivial things. Ton of archaic tools must be installed on your own pc.

Support.com Response

7y

We realize that it can be difficult to hear that certain policies may jeopardize your employment, however, as a responsible employer we it owe it to our employees to be open with our policy guidelines. Attendance in training is our number one concern, and generally the area our new employees seems to struggle. We do require that you be there every day on time so that as a class you can move forward in a productive environment. Thank you for your feedback. We all have room to improve, and all feedback is reviewed and listened to.

1.0

Oct 18, 2018

Technical Support

Technician

Recommend

CEO approval

Business Outlook

Pros

None - Work From Home Maybe

Cons

Extremely Poor Pay For Work / Quality - Poor Human Relation Skills - Poor Training - Poor Quality Support/Tools - Poor Management

Support.com Response

7y

We have 92% advancement from within! We have an open door policy which hundreds of employees use daily! I am sorry you did not feel you had the same experience. Thank you for your feedback.

Viewing 172 - 174 of 475 Reviews

Top companies for "Compensation and Benefits" near you

Apple

4.2★Compensation & Benefits

Intel Corporation

3.8★Compensation & Benefits

Qualcomm

4.0★Compensation & Benefits

Honeywell Technologies

4.0★Compensation & Benefits

Support.com

Support.com reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

SDC okay place to work

Extremely high expectations for low extremely pay.

Technical Support

Top companies for "Compensation and Benefits" near you

Support.com reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Support.com reviews FAQs