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      Surescripts

      Engaged Employer

      Surescripts reviews

      3.0

      41% would recommend to a friend

      (217 total reviews)

      Frank Harvey

      44% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Surescripts has an employee rating of 3.0 out of 5 stars, based on 217 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Surescripts employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      217 reviews
      2.0
      Jul 7, 2016

      So much potential but not likely that potential will ever be reached

      Senior operations engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent compensation, above average benefits, some fun work to be done, and you can even have the glory of making a difference in the world by helping to make healthcare run more smoothly. Healthy work-life balance. The Implementation team is full of genuinely great people to work with. A success story in an industry with many fruits to offer big players like Surescripts.

      Cons

      Upper management is totally detached from reality. Incentive efforts are very present but totally nonsensical. Efforts have been underway for two years now to end silo-style thinking and working, but the biggest result has been more red tape and slower interdepartmental collaboration. The Oregon office is an afterthought backwater for the rest of the company. Top-down instigation of desired cultural norms only stymie any potentially positive developments. I don't know of anyone with a real career development path. Projects can drag on for YEARS. Many projects are officially given high priority because they sound good but are then unofficially dismissed since they're not actually important. No one ever wants to declare an end to a project, not even when it's already dead. We spend crazy amounts of cash to solve problems that could be solved with existing resources- this does make sense, though, because our silo style thinking prevents one group from ever knowing what resources are already available elsewhere. Lots of red tape, yet terrible workflow. It's like no one is awake at the helm. All the same, the company as a whole is doing very well, so I highly doubt anyone will feel the urgency to improve. Anyone who feels Surescripts isn't doing enough for their career is far more likely to leave than to scale the towering walls that surround the improvement the company deserves.

      4.0
      May 3, 2016

      Good company with potential to be great.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The space that Surescripts operates in is unique and interesting. The company processes billions of healthcare data transactions per year. It is rewarding to be part of an organization that delivers a centralized network solution to constituents who have competing priorities or in some cases are direct competitors. Constituents often do not agree on the position they'd like Surescripts to take (or the desired output) so the organization is in a unique position to broker workflows and find common ground. All of this creates stimulating/thought-provoking business problems to be solved, so this is a great place for individuals who like to be challenged in this way. Most staff (regardless of position) are involved in work that directly impacts advancements to the HIT industry overall. In some positions, individuals have opportunities to directly influence industry changes and advancements. The company has been making some improvements to strengthen the culture and right-size the strategy to balance out overall focus across the product offerings. It seems like leadership has taken note of some of the opportunities for improvement and is visibly talking about and making some changes. There appeared to be an era of arrogance and complacency in the past, which we seem to have moved away from. The work this company does is great, but that doesn't mean no one else can do it or that they won't! Hearing this recognized publicly has been refreshing, and seeing a more competitive strategy being talked about is a step in the right direction. The people at this company are passionate and generally wonderful to work with. There are a couple areas that I don't see the same passion and commitment from, but those are definitely the exception. Most employees seem to understand that being a part of what this company is doing is pretty awesome, and people are willing to help each other out to ensure success (to the extent they are able). The pay is competitive and the benefits are great including a generous bonus potential. The company offers work from home for most positions 2x/week which is another nice perk.

      Cons

      Surescripts is a small organization, but sometimes has a tremendous amount of red tape along with communication silos that makes it feel like a much larger company than it really is. Many individuals (and teams) seem to be working on duplicative work but without coordination, and through separate channels of instruction from senior leadership. Unfortunately there is a lack of shared understandings of the details that come behind some of the high-level company objectives among the lower ranks. I’ve witnessed meetings where groups who need to rely on each other to support their objectives cannot secure each other’s help because their objectives completely contradict/compete with one another. This seems to point to communication inconsistencies from executives or perhaps their direct reports in at least 2 or more areas. The good news is this can be fixed. Leadership needs to recognize the issues and address them vs. just changing the interpretation of objectives as we go (which has historically been what it seems occurs). Another 'easy to fix' con is that this organization is missing a huge opportunity to develop internal talent. There appears to be zero efforts to recruit internally, and there are zero programs that really support growth and development. HR has promised development programs for at least the last three years. However, it’s unclear what their priorities are, and why they are moving so slow. Perception is that many key positions in the organization are being filled with external resources - many internal staff do not even know when positions are available or whether there is a potential path for them into other areas of the organization. When there is a clear path, there is an embarrassing lack of support in developing people into the roles. My personal experiences seeking development support have been frustrating, and I've heard similar stories from others. Ultimately, if you work here and want to continue to develop professionally, you need to be seeking outside mentor-ship and opportunities for growth. Culture is lectured rather than demonstrated.

      5.0
      Apr 4, 2016

      I love my job and my company - even after a couple of years

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great deal of independence and trust - very collaborative culture/ team - many opportunities to take on new challenges to learn and develop - senior leadership is fairly accessible to employees at all levels (not very hierarchical)

      Cons

      - still an organization in the midst of change; some are embracing and others are resisting - fairly new senior leadership team (lots of changes over last 2 years) so still forming - organizational size is a natural limiter of career progression

      Viewing 193 - 195 of 217 Reviews
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      ReviewsSurescripts reviews

      Glassdoor has 231 Surescripts reviews submitted anonymously by Surescripts employees. Read employee reviews and ratings on Glassdoor to decide if Surescripts is right for you.