Swarovski reviews

3.4

56% would recommend to a friend

(1,944 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,944 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Oct 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Clean and beautiful work environment, streamlined management, good benefits for full time employees, extensive and continued training programs, dedicated and motivated teams, sales incentives (though sometimes unclear), good customer relations, and a decent employee discount.

Cons

The pay and overall work environment is less 'Luxury' than the brand is looking for. The brand story is very much leaning towards hip and fashionable but luxury items, but this isn't reflected fully in the compensation and the some aspects of work environment. The music and dress code in stores for example, are more fast fashion leaning then luxury high end retailer leaning. I wish the compensation was more competitive to luxury, high end retailers. Additionally, the sales goals are often lofty and unattainable, which can be discouraging and doesn't allow room for growth/promotions/incentives.

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Swarovski Response
5y
Dear Colleague Thank you for your review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. We are very sorry to hear you felt the pay and work environment are not according to your expectations. We strive to remain competitive in our compensation practices and regularly review our pay rates and benefit structures. Thank you also for sharing your reflection on music and outfit. We will pass it on to the appropriate department. We also encourage you to share your observations, opinions and comments directly with your leader, local or global HR department. We wish you many successes in your career at Swarovski.
4.0
Sep 29, 2020
Recommend
CEO approval
Business Outlook

Pros

discount 50% off employee discount

Cons

Commission division is not transparent, and if you are are signed up for direct deposit, there is no way you can find out how many hours were actually submitted.

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Swarovski Response
5y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. We are very sorry to hear you felt the variable pay structure was not according to your expectations. We aim to promote a culture where performance is aligned with shared goals and increasing collaboration within the store environment. Our variable pay plans recognize the significant value of the interaction of our employees with consumers and the impact this has to the business performance. Here at Swarovski, we strive to remain competitive in our compensation practices and regularly review our commission structures.
1.0
Oct 23, 2019

Beware

Recommend
CEO approval
Business Outlook

Pros

Beautiful product, sparkle, affordable, classic international renowned product.

Cons

Toxic. Not about store's selling success or customer service.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are disappointed that from your comments it appears that you do not feel valued. If you would like to further address your concerns I want to make sure you are aware of our open-door policy, here at Swarovski we value our employees feedback and encourage our employees to reach out to a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future with Swarovski.
Viewing 67 - 69 of 1,944 Reviews

Glassdoor has 2,679 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.