Swarovski reviews

3.4

56% would recommend to a friend

(147 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Reviews by job title

147 reviews

Reviews about "Culture"

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3.0
Jan 29, 2020

Unrealistic expectations

Recommend
CEO approval
Business Outlook

Pros

Great customers, great product, great discount. Global leadership, culture and values are great and industry leading, however global leadership values and North America leadership values do not align.

Cons

Upper Management has unrealistic goals based on the changing retail environment, traffic is down in malls and stores are expected to meet and reviewed on a goal of 20% over last year's transactions.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros. However as for your “Cons” honestly, we are equally thrilled to read these comments as well, as only with constructive and honest feedback can we work together to improve our company and our work place and your feedback about "unrealistic goals based on the changing retail environment, traffic is down in malls and stores are expected to meet and reviewed on a goal of 20% over last year's transactions" will be shared with upper management and HR as we strive to set our employees up for success. We also want to make sure you are aware that at Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and we want to wish you much success with your career at Swarovski.
1.0
Jan 9, 2020

The Crystal Dump

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to learn if you are ambitious, especially because everyone here is lazy and complacent. You can use it as a stepping stone to get somewhere else. Bonus structure is good, health benefits are good.

Cons

Extremely incompetent people are hired here, either through nepotism or very low interview standards. The legacy employees are here not because they love the organization, but rather because they are incapable of finding other jobs. People are paid large sums of money and do nothing, so they stick around because they essentially have no marketable skills. And because they are not held accountable, why should they go somewhere where they actually have to work? Leadership is not worthy of respect. Unclear what it is they even do on a day to day. High levels of ego from people who don't even understand basic retail functions. Everything is centrally mandated, so the local teams are more in execution mode. Not a dynamic place to make flexible decisions depending on the market fluctuations. No wonder sales are down. Sales teams are insufficiently trained in retail metrics. Very hard personalities to work with. High levels of organizational dysfunction, leading to high turnover. Most toxic manager I have ever dealt with. I had numerous unpleasant situations with high level execs which required my going to HR. They did nothing.

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Swarovski Response
6y
Thank you for sharing your thoughts. We care about employees’ feedback at each step during their career journey at Swarovski. Whenever you are the potential, future, current or former employee – your opinion counts and helps us to develop. The constant learning and improvement is one of our priorities at Swarovski. This is why we are running several initiatives, where employees are encouraged to voice their opinions openly, both positive and negative: • We run an open door policy in all of Swarovski offices around the US (and the world) - enabling our employees to approach Senior Leaders about any topic. • We offer an anonymous compliant phone number to make it easy for employees to raise concerns. • We are conducting exit interviews to learn and talk about any concerns with departing employees. And please remember, Human Resources is always there to be contacted to listen and assist. Thank you for sharing your thoughts and feelings about working at Swarovski. We regret that you did not do this before deciding to leave the company. We wish you many professional and personal successes.
4.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Fun environment, great communication with upper management

Cons

LOTS of side work. You can't just come in and sell, you're required to do so much more than I've ever done in any other retail job. This can be really tedious and can affect your sales.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros: “Fun environment, great communication with upper management” as teamwork and open communication with our associates is what makes us so successful. As for your comment about “Lots of side work” please note we are addressing these concerns and streamlining and standardizing many of our process thru GROM to ensure our associates have the time to focused on customer service. However, there will still be “side work” and recovery to maintain our visual standards and to properly assist our customers. If you would like to further address your concerns I want to make sure you are aware of our open-door policy, here at Swarovski we value our employees feedback and encourage our employees to reach out to a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future with Swarovski.
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