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      Swarovski

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      Swarovski reviews

      3.4

      56% would recommend to a friend

      (299 total reviews)
      avatar

      Alexis Nasard

      68% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      299 reviews

      Reviews about "Compensation"

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      3.0
      Apr 27, 2019

      Benefits and pay are ok

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance for full time employees was good. Pay was acceptable, but not enough to live on as an only job for a single income household. It was easy retail work compared to clothing etc. Displays and inventory were easy to manage. Clients were very nice to work with.

      Cons

      In my day, employees worked alone a lot. I have heard that this policy has changed and I hope it is true. It was not safe or comfortable running a store alone. As a full time associate I covered for my manager during her maternity leave, doing much of her job, without training, compensation or the benefits of her position. This was a very poor and highly stressful policy.

      avatar
      Swarovski Response
      7y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. As for your concerns about pay, we strive to remain competitive in our compensation practices and regularly review our pay rates and bonus structure. We are also proud as part of our compensation program to be able to offer a full benefits package to all our Full-Time employees and a modified benefit package to our PT employees, including the ability to participate in our 401K. We continually evaluate our compensation and the benefits we offer to our Full-Time and Part-time employees and recently rolled out a new Retail Employee Bonus Program. This new bonus program, the company rolled out after much research, was done to enhance our compensation and to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire North America market including our online sales. We have also recently embarked on schedule optimization and have looked at how we schedule our staff to allow for flexibility for both the company and our associates while optimizing our service levels Once again thank you for taking the time to leave a review we value feedback both positive and negative and it will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
      2.0
      Apr 27, 2019

      Worst job I’ve ever had!!

      Part time sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The look of some their jewelry is nice. That’s about it...even though it’s high end costume jewelry because they don’t even use real gold or silver..

      Cons

      This was literally the WORST job I’ve ever had! This company does VERY LITTLE to ensure that their employees are happy and enjoy the job! Starting from the very strict dress code they enforce. From the way your hair should look to the makeup you wear down the the nail polish on your fingers! And if you wear anything slightly off you’re sure to be chewed out over it! They even attack the way you stand on the sales floor! And ideally they want you to stand around in heels for hours because it makes you look “fashionable”. The bonus system absolutely sucks! It makes it nearly impossible to make a decent living working here (unless you’re full time or a manager and judging by some of their reviews it’s near impossible for them too!). Their sales tactics are extremely pushy! Always forcing different items ESPECIALLY watches onto unsuspecting customers ....oh I’m sorry, “””clients””” when they don’t even want it! Swarovski is not known for watches! They only want to push it so heavily because it’s a high ticket item. The district manager in NYC (if she’s not gone herself yet) is another story. Doesn’t listen to anyone’s suggestions and only pretended to care or so it seemed. Honestly, if you’re going to do retail avoid this place like the plague! Retail is already a grueling high stress environment with unrealistic sales expectations and overwork the employees. Swarovski does absolutely nothing to make this better. Everyone’s trying to make a buck but the people on the retail level is doing it FOR the company! Least you can do is treat them better! Starts with upper management but you know they usually suck anyway..

      avatar
      Swarovski Response
      7y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We also pride ourselves on our open-door policy and encourage our employees to reach out to a member of our HR team or Upper Management with their concerns. Only when an employee shares their concerns can we address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment. Your feedback will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
      3.0
      Apr 23, 2019

      Be prepared to drink the kool aid

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health Insurance / benefits (only for full time/salary positions) Employee Discount Upper management leaves you alone for the most part and tends to ignore you especially if your store is red and blue.

      Cons

      Pay! Swarovski expects all employees to put in 110% effort but only wants to pay the bare minimum. For example my part timers who have been with me for years make 12.30 and any potential new hires I get I have to offer 14.00. How is that fair to the loyal employees??? Company re-evaluated our bonus structure and tried to make it sound like our part timers will make $$$ however if part timer A works 10hrs a week and makes amazing sales and part timer B works 10 hours a week and makes mediocre sales they make the same exact bonus. New Bonus structure also eliminated quarterly bonuses for team members which based on the pay rates a lot of part timers depend on to make ends meet.

      avatar
      Swarovski Response
      7y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are glad that you list the employee discount as a positive benefit, as this along with our retail employee allotment are two of the most revered benefits. We are also proud to be able to offer a full benefits package to all our Full-Time employees and a modified benefit package to our PT employees, including the ability to participate in our 401K. We continually evaluate the benefits we offer to our Full-Time and Part-time employees as most evidenced by the recent employee survey conducted for this reason. As for your concerns about pay, we strive to remain competitive in our compensation practices and regularly review. This new bonus program, that you may not agree with, was rolled out after much research to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire North America market including our online sales. We value this feedback and it will be shared with upper management both in North America and Globally. If you would like to reach out to a member of our HR team or Upper Management, we would be happy to address your concerns in depth. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your current and future endeavors at Swarovski.
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