Swoon reviews

3.4

58% would recommend to a friend

(239 total reviews)

Michelle Baker

62% approve of CEO

57% positive business outlook

Swoon has an employee rating of 3.4 out of 5 stars, based on 239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swoon employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

239 reviews
1.0
Jan 12, 2020
Recommend
CEO approval
Business Outlook

Pros

**I didn’t come from the staffing industry** Let me start off by saying they really pull you in with all the perks. Causal dress, laid back work environment, training and friendly employees. Swoon when I was hired in summer of 2019 paid for all my benefits which was apart of my salary which not to mention was a pretty great base with the possibility to make great compensation checks.

Cons

What they don’t tell you when your hired is that the training is aggressive. Maybe at most 2 weeks long and once you learn it your out on your own. Do or die. This became apparent when I continued to struggle and be lost with no direction. I had a manager who was a first time manager. She was nice, very successful and well liked within the company but didn’t know how to manage at the time. They continued to tell me what I was doing wrong but then wouldn’t take the extra time to help me correct what was wrong. I got so far down the wrong direction I was “let go” after just 7 weeks of being hired. Basically thrown into it expecting to just know everything about staffing. It’s hours and hours on the phone. Calling hiring managers (the job of a major account manager) trying to set meetings. Was never fully taught how to accomplish. Was always was told “we shouldn’t be calling these people, but we’re going to anyway.” Which was a red flag to me but it must work for some. The open office environment can be loud at times but they do have some smaller rooms for a more quiet place to work.

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Swoon Response
6y
Thank you for your feedback. Our industry is tough, and we demand top performance from our team members. We ensure that this is made very clear during the hiring process and provide continuous real time feedback regarding expectations and performance. Feedback is a two-way street, and we appreciate when our employees share what we do right, and where we can improve; as nobody is perfect. However, I was personally present in several catch-ups between yourself, your lead, and the sales director. The challenges you were facing were discussed, a game plan for 1:1 training with several senior team members was set, tools & resources were presented, and meetings were set with myself to ensure you felt supported and knew Swoon was committed to your success. Our industry can be extremely challenging; and requires innovation, perseverance, and determination. However, the reward when finding success is great – especially when you find someone their dream job and fill a complex role for one of our clients.
3.0
Feb 2, 2019

A facade

Recommend
CEO approval
Business Outlook

Pros

-Solid initiatives that make up the company culture (i.e. “First Fridays”) -Decent incentives for high performers

Cons

-work/life balance -closed off upper management -lack of support and coaching for first-time recruiters -superficial interactions between leadership and employees

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Swoon Response
7y
Thank you so much for your feedback! One of Swoon's values is transparency, and we encourage all of our employees to be open and honest in sharing their thoughts and opinions. It is our hope that employee's express any frustrations prior to leaving, as we would look to remedy any issues or openly discuss the reasoning behind any changes that were made.
5.0
Nov 21, 2018

Swoon Cares

Recommend
CEO approval
Business Outlook

Pros

Justine is AMAZING! She has worked with me over the last few months to place my in my dream company. Strong follow-up. Great listeners. Empathy. Humor. Proactive in pay negotiation and communication. First time I've ever felt like a recruiter/agency really has my success at heart

Cons

I'm in CA, and Swoon is in IL, and I can't come into the office to thank them in person

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Swoon Response
7y
We are so happy to hear you are enjoying your role, and we agree, Justine is an amazing recruiter!
Viewing 76 - 78 of 239 Reviews

Glassdoor has 383 Swoon reviews submitted anonymously by Swoon employees. Read employee reviews and ratings on Glassdoor to decide if Swoon is right for you.