Pros
The people were nice, especially my coworkers. The environment was fun, the work was easy to learn, and (most of) the kids were cute and well-behaved. I genuinely enjoyed most of the time I worked there.
Cons
The business practices are unethical and the pay is wildly insulting. The franchise owners and center directors brag about how much money the centers make while paying staff incredibly low wages. We're talking about certified teachers and graduate students making $12 an hour, to teach three students at a time. A teacher would make $12 an hour while earning $150 for the center. The directors constantly pressure staff to take on more work while refusing extra pay or even consistent hours. Tutors are kept at part time so as to avoid having to give benefits. I was administrative staff but I was giving tests to students, many of whom had learning disabilities. Training for this consisted of very minimal video lessons and shadowing two tests. Since I also had teaching experience and a graduate degree, I was constantly pressured to tutor, promised a minimal raise to do so. I was occasionally pulled from my front desk duties to cover a tutoring table (without that raise, for the record, and without any official training). And since my teaching experience is with high schoolers and college students, I was wildly unqualified to teach elementary schoolers, but they failed to schedule enough staff to cover the center, because they minimize staffing to keep costs down, as if they weren't constantly bragging about how much profit they were making.
