For a well-established company it seems strange that many training processes are still in the works. The solution is often an hour long online webinar on a topic. In the years that I have been here, I feel like there has only been one training that was set up for success. It was an in person training over days, not an hour, followed by 10 weeks of follow up and retention checks. I know there is no one at Sylvan who believes selling is the only important part of our company, so I am not sure why there are not more trainings set up similar to our sales training.
Systems and software could be more intuitive and user friendly or there could be more timely training and technology support in place. The center is a busy place every day, time spent on hold with tech support, waiting for a "level 3" technician to get back to you, or leafing through an incomplete online help guide can be frustrating when you would rather be monitoring student progress and improving customer service.
Compensation does not seem reasonable in comparison to similar jobs at other companies. I feel that great directors and teaching staff should be compensated as so. I completely understand the need for prices of services and our products to increase, but not when compensation stays as is year after year.
