Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,846 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 341 reviews)); "Very flexible and good work life balance" ((in 195 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "Great people and very helpful" ((in 106 reviews)); "Management is great in terms of giving proper training time to time." ((in 93 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 9 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What Synchrony locations have received the highest employee ratings?

Costa Mesa , Guaynabo , Champaign , San Juan , New York , Cincinnati , Orlando , Stamford , Chicago , Altamonte Springs

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,547 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Dec 1, 2025

It's good but not great either

Customer service senior representative

Recommend

CEO approval

Business Outlook

Pros

Work from home flexibility is a great help for balancing family time and well being.

Cons

Unless you have a micro manager who will bother you for being just 2 minutes away or taking unscheduled time off for being sick or experiencing an actual power cut or a wifi issue, you will be okay :)

5.0

Nov 22, 2025

GPTW

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Everything is good at Synchrony

Cons

No thing that i can think of.

4.0

Nov 21, 2025

Good environment

Hr business partner

Recommend

CEO approval

Business Outlook

Pros

Community oriented, family culture, great perks

Cons

Extremely heavy workload, a lot of responsibility

Viewing 73 - 75 of 2,547 Reviews

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Jobs at Synchrony

AVP, Change Management

Executive Support Site Leader

AVP, Model Validation