Pros
They are excited about growth in the managed services market. Management and HR appeared open to feedback. They are developing a fairly comprehensive process and tool set ... still needs to mature.
Cons
Lack of real communication down to employees providing the support to clients. Lack of coordination between management levels creating policies and those providing tools to supply services. Lack of coordination between implementing/building vision and long term support of current products and how the employees supporting those products are going to meet job requirements. Lack of communication in how the company is going to include all employees. Lack of follow-through in communicating changes to employees. Company has many projects that are bigger than they currently have experience to complete.
