Synoptek reviews

Growing pains, favoritism, supporting cast not always available because they are far too busy dealing with customer demands.

Disorganized, poor escalation, high turnover rate for both employees and clients. This place was a nightmare. With 3 ticketing systems, no effective knowledge base system, and a culture of "not my job," I am not sure how this company stays in business. The a/c was out in the office for more than a month. The HR representatives tend to stretch the truth, so get everything in writing. There are too many tools (depending on which client you are trying to help) and a tribal knowledge culture, so you are likely on your own when trying to fix issues as a Tier 1 Tech. Moving up will require a degree and/or certifications, and experience means little to nothing in their environment. All in all, a terrible work experience, with far too many issues to name here.