Great tools to work with, lots of exposure.
Pros
There are so many great support folks involved to work with, haven’t had a bad experience yet. The initial training included culture training in addition to the normal usual onboarding training, this was good to see that the team’s involved in the support had their culture represented. The pay is fair, the tools are great, the people are great.
Cons
Starting during COVID was less than optimal. Everyone was trying to adjust to the new normal while also supporting the client and training the new folks. Documentation was not always up to date and as with most tech companies the turnover hurt. This was may first exposure to a MSP and having the support folks not being the same as the customer adds a layer of complexity. Having to be all things to all people, even with the great tools can be a bit much.