T.K. Maxx reviews

It was my first job, and it didn't give me a good outlook for the future if this was what working life was going to be like. My boss was the worst. She was very rude, she treated you like you were the dirt on her shoes, she kept me contantly on edge and stood behind me often when I was serving people while picking out flaws. Once she did this and put me off so I asked for her help and she made me so embarrassed in front of a customer stating 'how long have you worked here now?!' I tried to laugh it off but it made me and the customer feel awkward. Another time I had came into work 45 minutes early in order to speak to her about shifts, as I needed certain days off for college. I had previously rung to ask her, and she said to come into work and I could do it but the 2 week notice had ended (like I knew it would, hence why I rang her before it would) and it turned out she was the only manager in store at the time, I knocked on the glass panel of her office, stood back and smiled and waited. I could see she had her phone out and looked like she was scrolling, she opened the door telling me she'd speak with me in a bit because'she was busy as I could see' so I waited. When she came out she took me into another room to sit me down in, and she immediately blasted me in a very patronising tone for 'rudely' interrupting her, as she apparently face timing her kids. I apologised and told her I didn't know she was doing so, and she proceeded to tell me, and I quote "you just don't think before you do things, do you?" Her treatment was rubbed off onto the other head staff too, as most of them were stern and very inhumane. When I came in for work I was immediately disheartened and couldn't wait to get out, it was like a prison to be honest. I was once brought in for some mistakes I'd made on the tills, and I had a panic attack which really just says it all. I was that afraid. The next day I rang my boss to tell her that I was just very stressed with college and work on top of it, and basically to explain how I was feeling to her but of course she was not interested, and before I could say anything she butter in saying "why don't you just quit then?" I am not over dramatising this either, this is literally how it was. Worst experience ever, felt like I'd joined secondary school again.

For brevity and therefore comprehension, I'll try to keep it short and sharp as possible. In no particular order. - I've never encountered such irrational and disproportionate hatred from customers, and prompted by comparatively petty issues. Before this position, I had previously spent several years in a direct customer service role, but I have never experienced anything like this. If a customer's request for a gift receipt was drowned out by the noise of the frontline, do you then deserve to be subject to public humiliation, vile innuendos and outbursts, and personal attacks and insults? One of my fellow colleagues burst into tears. What self-respecting person puts up with this kind of treatment, for a part-time, temporary, nearly minimum wage position? How can middle-aged people act like this and think it's okay? Good Lord... - The returns policy is far too generous. I'd estimate that about every third transaction involved a return. Where previously there was a dedicated desk for this, now it's up to the frontline associates to sort it all out. Some customers were obviously playing it, returning formal, sequinned dresses worth hundreds, for a full refund, nearly a month later. And then, upon closer inspection, some damage is noted, and a reduction is called for. This is not the way to make money. And returning intimate underwear and lingerie, to be put back on the shelves immediately? Revolting, unhygienic and potentially a health issue. - Some of the processes just defied common sense and practical implementation. Tiny slots for store receipt copies in the cash drawer, so that they spill out all over the floor. No formal process for reservation of unpaid/pre-paid items, causing confusion. A small amount of space available at the tills, for some pretty big and/or numerous items. Till processes that make it absurdly difficult to correct very basic mistakes. - Training is practically non-existent; you are expected to learn the job whilst doing the job, which isn't a great idea when it comes to operating tills, handling transactions and serving customers during a particularly busy period. Small mistakes can be quite problematic to sort out. Instead of the pointless, cheesy induction videos about 'company values' and so forth, more time should be spent 'inducting' you into the actual work you will be doing. Too many times, I had to rely on the word of someone on how to do thus and so, only to be told the opposite by someone else. Considering how any little mistake is treated with utmost seriousness, and even contempt, by sternly-faced staff and customers, you'd think that they might establish things more thoroughly. You get the picture.