Pros
they have great benifits and awesome employee phone account, although you get taken on/purchasing a phone for your account, which may not even work when you get it
Cons
have to fill customers with high hopes even though you know they have a poor product, and the service is not all what the commercials try to make it out to be. you get graded and have a rediculous amount of goals that you have to maintain and meet, and constantly find yourself and other employees doing the wrong thing for their customers because of the goals. and the company does not stand by the products that they get from outside companies like samsung, and HTC and LG. I have never taken so many calls with disappointed, unhappy and angry customers, and I have worked for several call centers, I though Qwest was shady, until I started working for T-Mobile