TD reviews

Commerce was best when it was Commerce. When the company was bought by the Canadians, they SWORE they wouldn't change a thing. I saw the writing on the wall when they started to try to change the brand that Vernon Hill put 30 years into building. Now, "TD Bank" is just another green financial institution that doesn't stand out. I saw it internally before Customers saw it externally. The Training Department was starting to shift from a powerhouse leading the "WOW!" to just a deparment used to push people through.

The recent acquisition of Commerce Bank has created constant change in operational procedures which place more responsibilities back on the stores (yes, we are now called "stores") making it difficult to focus on sales and customer service. And performance reviews are based strictly on numbers generated from sales and the results of customer satisfaction surveys. Our product offerings have changed leaving us less competitive in our market area. We have been forced to adopt the "brand" cookie cutter philosophy of Commerce, where everything is expected to look the same at every location. I now have an assigned place for my stapler. We have been required to remove everything from our counter tops and desks resulting in printers, fax machines, and frequently used items being placed in extremely inconvenient locations. It is an ergonomic nightmare for our locations in Maine. Changing job levels and job descriptions do not reflect much value for lower level employees. Our team philosophy of the past is being replaced by the cult like philosophy of Commerce. Those willing to dedicate themselves completely to the company and cheer the loudest at the pep rallies may stand a chance at advancement while all others will be considered dispensible. I fear we will become the Walmart of banks.