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      TELUS Digital

      Engaged Employer

      TELUS Digital reviews

      3.4

      59% would recommend to a friend

      (5,537 total reviews)

      Jason Macdonnell

      55% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      TELUS Digital has an employee rating of 3.4 out of 5 stars, based on 5,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS Digital employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      Jun 5, 2024

      Do not work here

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, this company treats employees like disposable Kleenex. There is no HR or support.

      Cons

      Everything. Please remember they think everyone is replaceable with offshore cheaper employees.

      2.0
      Apr 23, 2024

      What happened?! Used to be a 4+. Now barely any tasks.

      Us rater
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the things that were once such positives have been crippled by the lack of tasks and unreliability. Having started working the position when it was still under LionBridge, I have never seen any issues anywhere near as bad as have been occurring at any point in the last 6 or so months. Seeming to get better for perhaps half a month or so in February to having gotten way worse for weeks where you can't even get the supposed minimum amount of hours available. With many of these weeks offering additional hours in emails or even bonuses for hitting certain hours but it being nigh on impossible to attain those hours given the lack of tasks. I used to love sending this job to my friends. Why would I want to put them through it now?

      Cons

      Offering extra hours, offering bonuses, hiring new people -- doing speed hiring events?!?! when there aren't enough tasks to keep the people that have been working with you for years at a reasonable amount of time, and several weeks not even the minimum amount of hours is insulting. And to be told no allowance of time for the act of attempting to get tasks, but then if you don't spend several minutes to hours throughout the week to even day refreshing you're not going to get any work at all. The way the new review system is set up you feel like you get no actual reasoning why a result might be marked differently. And given the new guideline changes for NM contradicting reviews that have made no sense both in what people are going to actually want to see as well as in the feedback itself.

      1.0
      Feb 20, 2024

      Telus is the worst that could happen to the company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Initially the company was called lifeworks but got bought off by telus. It justto be the perfect company, finally a low call volume call center, low stress and no mandatory OT.

      Cons

      It got bought out by telus and benefits became worse, they did a big layoff back in December, and work is back to back. Yay to yet another company ruined by greed.

      Viewing 64 - 66 of 5,537 Reviews
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      ReviewsTELUS Digital reviews

      Glassdoor has 7,751 TELUS Digital reviews submitted anonymously by TELUS Digital employees. Read employee reviews and ratings on Glassdoor to decide if TELUS Digital is right for you.