TSP Associate Service Engineer reviews

Hello and thank you for taking the time to provide us, as well as the Glassdoor audience at large, your insights into your year spent with us so far. Regardless of the feedback, we value the input of every team member. You briefly touched on a few positive notes that we take pride in — one being our open vacation policy. We strive to ensure that all of our employees and team members maintain a strong and healthy work/life balance. We know that term can get tossed around frequently in business settings, but it's true — that's why we instituted such a policy, we don't want an arbitrary small number of vacation days to prohibit the health and wellbeing of any of our team members, so we encourage all of our employees to utilize it. You also touched on your workload — and there's a few things to unpack. First and foremost, if you ever feel as though your workload is too great and it is — in any way — hindering your ability to perform your job at the highest standard, then we implore you to have a conversation with your manager. You mentioned the frequency in which you're being paged. While we do our absolute best to ensure an even spread, by the nature of the geographic location of some customer sites, there may only be a handful of employees in the area to assist. The recruiters make sure to explain in detail the in's and out's of every job, which includes the possibility for overtime for any position that may require it, to every candidate during the interview process and at the point of hire. Simply put — if a position has the possibility for paging or overtime, every candidate is made aware and agrees to the job responsibilities. Once more, we strongly encourage you to have a straightforward conversation with your manager for any issues you may be experiencing — we value your top technical expertise — we only hire the best and brightest, and you are testament to that. Simply put, we put clients first and hire the best people to ensure things get done right. We thank you for being a member of our team.

Thank you for taking the time to give us, and the Glassdoor community, your insights into your year with us so far. You hit on some good points — a hybrid work environment, freedom and flexibility, and an open vacation policy. However, there seem to be some things that overshadow those in your experience. The numerous rounds of interviewing that each and every candidate goes through ensures that the candidate is fully aware of everything the job entails, from the starting salary, compensation and benefits, to the specifics job responsibilities of their position, given each and every position can be unique to the customer. That would include the potential for any position to require things like being on-call, or the ability to occasionally work unique hours, to working at more than one location — essentially, those aspects are known and agreed upon before any candidate accepts a position. We want to set our people and customers up for success. We conduct extensive market research constantly to ensure the compensation offered is as good as it possibly can be — if it wasn't, we'd constantly be losing out on the best employees, but we're not — there's a reason that we're considered by some of our clients as being the best kept secret in the IT space. If a position requires certain training or certifications, we're more than happy to ensure our employees who need those certifications receive them. If you personally feel there are additional certifications that would benefit your current role, or if there is any training or certifications for a role you'd potentially like advancement to, then I'd suggest having that conversation with your manager. Lastly, you raise a valid point — gas isn't cheap. But like you mentioned, we're sure to cover mileage. But gas prices have gone up dramatically in recent months. In the market research we conduct annually, we haven't come across too many businesses that provide an allowance to every employee for simply owning a vehicle, as naturally that cost would be exponentially unsustainable. But this is the kind of valid point made (...possibly raising the mileage reimbursement rate...) that we suggest placing on CSC's Idea Board — that way, other employees can vote up or down your idea, and Talent Management can officially address it for everyone. We know challenges arise, and we hope there's light at the end of the tunnel — we're looking forward to what you can accomplish, thank you for being part of our team.