TSP reviews

4.1

83% would recommend to a friend

(270 total reviews)
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Frank Gonzalez

84% approve of CEO

69% positive business outlook

TSP has an employee rating of 4.1 out of 5 stars, based on 270 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TSP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

270 reviews
2.0
Jan 15, 2018

PSA

Recommend
CEO approval
Business Outlook

Pros

Lovely manager, lovely coworkers for the most part.

Cons

Company is absolutely terrified of losing TI contract

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TSP Response
8y
Thank you for your contributions during your time with TSP. Moreover, thank you for providing this thoughtful and careful review of your time with us. You raised valid concerns that we have identified and are actively working towards addressing. The desire for higher pay is not falling on deaf ears. We do benchmark and market our compensation structures annually. Unfortunately, many of our pay rates are dictated by client bill rates. The simple fact of the matter is, if we continue to increase an employee's pay year-after-year without increases from the customers to our bill rates, we eventually risk going into the red. Keep in mind that TSP’s profit margin doesn't even come into equation – we're talking about a for-profit company essentially functioning as a non-profit where we aren't making any margin. To help counter any pay discrepancies or potential oversight, we’ve put into place a system to notify our management team of an employee who has not had a pay increase in the previous year. As a direct result, the number of employee change forms being submitted and approved last year with just under $1M in merit increases being awarded to our deserving employees. TSP doesn’t want to lose any clients and is fully committed to providing each client with an entirely positive, above and beyond service experience. As we continue to grow and diversify, new sales efforts are needed to find our next batch of enterprise customers. As such, TSP has just announced their largest reorganization to date along with naming a vice president of sales to lead this organization in 2018 and beyond. We absolutely appreciate your candid feedback and insight. The feedback we receive – like yours – is heard and taken seriously. Thanks again for being one of our #TSProckstars – we wish you the best.
2.0
Nov 30, 2017

An average MSP, in contracts with some difficult clients

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very good folks work there Opportunities for growth but they come with caveats They seem to know and care about the issues they are currently facing

Cons

Those very good folks, who work the hardest, get worked 3x as hard as anyone else and abused. Saying yes means they will add more to your plate at an accellerating rate. They have contracts with some clients who openly treat their contractors as second class citizens in every way. Expect overly difficult conversations and so on because you are not one of the team, just an outsider with an opinion that might or might not be considered. Opportunities for growth occur because there aren't enough people and the ones in place are underqualified (for reasons listed below) They have known for quite some time about the issues, and do seem to care, but also seem pretty powerless to solve them, or unwilling to if it costs money Pay is typically not competitive in most cases Underqualified candidates are always considered first for new positions because they cost less and cost trumps quality every time Benefits are good and bad, but follows the - what was cheapest for them to acquire - model Very little to no control over what situations their employees are put into with the clients they serve. A sense of service is great, but it goes too far here where every request from the client is responded to with an immediate Yes instead of questions of scope, timelines, goals, strategy, current workloads The harder you work, the harder they will expect you to work. The hardest workers get the worst treatment every time. The more you try, the less work/life balance you will enjoy.

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TSP Response
8y
Thank you for your time and contributions while you were at TSP and thank you for providing this thoughtful and careful review of your time with us. You bring up some very valid concerns that we have identified as well this year, and are actively working towards addressing. For example, we have cancelled a handful of customer contracts this year that in short, and frankly, were not good customers. We definitely still have some work to do, but in our growth phase, it's nice to be at a point to tell a customer, "no." I also hear you on pay and we are trying to actively correct this as well. We do benchmark and market our compensation structures annually; however, many times customers directly influence the pay rates by what they are allowing us to bill them. This again goes back to the previous paragraph and us being better at telling customers, "no." You may or may not know that we implemented a system late in 2016 that notified managers of their team member who hadn't had their salary revisited in over a year. This led to a record number of employee change forms being submitted and approved, and a little over $1M in merit increases being awarded to our hard-working employees. Benefits are also benchmarked each year and while there is always room for improvement in this ever-changing landscape, I would by no means say we are acquiring the cheapest model. TSP pays on average 80% of the total benefit costs leaving employees with only the remaining 20%. We definitely appreciate your advice and thoughts. I'm very confident that the organizational restructure that we are currently undergoing as well as some new year initiatives that are already underway will have a very positive impact on TSP in 2018 and beyond. Thanks again for being one of our #TSProckstars and we wish you nothing but the best in your next career journey. We appreciate you and the feedback!
1.0
Sep 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Its a field service company so everyone is spread out but that doesn't stop them from helping each other out. If you have a problem in the field you can email the whole company and most likely get an answer pretty quickly from around the country. No office to report to so your working from home until you get a call. They pay a penny above the national mileage rate for all the miles you have to drive (.55 cents)

Cons

pay is horrible. Barely paying a living wage for positions they want you to be on call for 24/7. Which is fine for young employees but people trying to support a family isn't easy. Is doing everything it can to make sure it doesn't have to pay overtime. Most companies the work week is Monday thru Friday with Saturday and Sunday counting towards that week if you have to work those days. Not this Company your work week is Saturday thru Friday with the old week ending at 5 pm Friday and the new week starting at 5:30 Friday so if you get called in to a job after hours on Friday it isn't considered time towards the week ending its time towards a new fresh week. Also told at hiring that even if you dont get a call your still going to get paid 8 hours a day because you are sitting around waiting for a call and doing Web Based Training. But say you end the week with 47 hours and 7 of those where spent at home doing web based training and 40 hours of work in the field your managers will tell you that you have to get rid of that 7 hours because you weren't really working that day. Or if they give you a day off like 4th of July or Labor day or Memorial day they will pay you for 8 hours on that day as holiday pay. But if you go over 40 hours the rest of that week they will make you get rid of those 8 holiday hours. All this penny pinching when the last few calls and company emails are about how much they are expanding and all the new contracts they are getting etc etc then 2 days later have the area managers send out emails about how they are cracking down on anyone getting OT. So we are growing as a company making more money and handling more calls yet they can't spend any of that money on you it has to be spent promoting their children and brothers not the people in the trenches doing the work and handling 20+ service calls a week driving 100 miles a day. Also I know its not standard for companies to cover a workers lunch but in the IT field service industry if you spend 12+ hours on a job site working they will usually cover your slice of pizza. Not this company because if your within 150 miles of your home no matter how long you have been at a job they say get your own damn slice of pizza. Also the company has a habit of dispatching calls for say LA to someone who lives in Iowa and instead of the person in Iowa being able to call someone and say "hey there was a mistake fix this" its now their job to find out who is Working in LA that handles this level of work and dispatch it themselves. And if you ask a manger in the area to help they will as long as they aren't busy playing golf at 2pm on a Tuesday. Health Benefits suck was better off on obamacare

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TSP Response
9y
Thank you for taking the time to give us so much feedback. It looks like you are a current employee so I would strongly urge you to bring these concerns to your management team if you haven't already. If you did, and did not receive a satisfactory response, please speak with our talent management team to help mediate. I also think it’s worth mentioning that TSP doesn't force anyone to come work for us. We might never meet your ideals and expectations of a great company, and if TSP is not for you, that's OK. For your feedback regarding the workweek change - we did that a few years back to align with the workweek of our largest customer, a Fortune 500 company. This was done because of a direct request from our employees saying it would be more efficient to have the work weeks line-up. Our official workweek as stated in the handbook begins Saturday at 12:00am and ends Friday at 11:59pm. With respect to overtime hours and compensation, if a field manager is telling you to alter your timesheet, you absolutely need to let talent management know as that is not acceptable and against company policy. Regarding the holiday hours, we follow federal and state-specific labor standards. For most employees this means OT paid once 40 hours of 'physically worked time' are achieved. As stated in the handbook, holiday hours are 'not considered hours physically worked for OT calculation purposes.' It's certainly discouraging to see your rankings and response of our company; however, it absolutely gives us some things to work on. Thank you again for the feedback.
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