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TSYS|Total System Services

Engaged Employer

TSYS|Total System Services reviews

3.6

68% would recommend to a friend

(2,269 total reviews)
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Cameron Bready

64% approve of CEO

65% positive business outlook

TSYS|Total System Services has an employee rating of 3.6 out of 5 stars, based on 2,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TSYS|Total System Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Sep 24, 2013

Bad Support and Bad Compensation

Recommend
CEO approval
Business Outlook

Pros

It paid less (yes, less) than unemployment, but at least you had benefits (not great benefits mind you).

Cons

TSYS is not a place to start a sales career unless you have have a lot of money saved up AND you have an entire portfolio of merchants processing someplace else willing to let you resign them under TSYS. You will not be given leads of any kind ever. Most TSYS markets do not have banks to partner with either. If you do, don't expect them to provide any legitimate lead sources either. New hire training lasts a week, but then you're basically on your own. Sales management is very hit or miss, but more miss. I was informed I had the best sales manager. It that was the best they had, I can't imagine someone who was mediocre or plain bad. There really was no support from management and management was often unavailable and unable to handle their work load. This was odd because they only have about 10 reps each. You will be extremely micromanaged. You will have daily conference calls when you must go into insane detail about what you did the day before. If you did not sign a deal, you will be publicly degraded in front of your peers. Compensation plan is not good. $35,000 base. If you live in the middle of no where, fine, you maybe can live on this until you start seeing some residuals in a years time. if you live in an urban area, you do the math. Even if you have a portfolio you can bring over, know that you will not see a dime of those residuals for a long time. The ramp up period/bonuses were bad as well. No one made plan after month three. There is a very high turnover rate here. TSYS doesn't have a solid reputation in the MPS industry. They think they do, but they don't and cannot compete technologically. If you interview and came from the industry, go with a solid list of questions about compensation, employee retention, merchant retention, and platform capabilities. They can't even offer true next day funding to most merchants. These things matter when you're selling to savvy business owners. It seems TSYS would rather stick with low brow uninformed merchants to better take advantage of them. It seems TSYS has a higher than normal amount of people from operations to management that do not have formal educations or industry experience. At least that was my perception from conversations I had with anyone I met at their corporate headquarters in Omaha. Sales Management was also pretty unprofessional at our functions. A lot of heavy drinking and inappropriate behavior. I was very unimpressed. A lot of used car salesman types.

1.0
Dec 3, 2011
Recommend
CEO approval
Business Outlook

Pros

I had some good friends there. There was plenty of work to do. The technology was decent.

Cons

This place is not good for your mind, body, and soul (especially true if you are joining design and development)! As many reviewers have pointed out already: 1. Raging ego at the middle/senior management (directors). Control freaks! 2. Too much chaos. 3. Attrition rate is way more than 20%. 4. Absolutely no respect for fresh or outside perspective. If you even open your mouth, you will be shut down and humiliated! In the short few months I was there, I learned to keep quiet. I was told that I shouldn't think differently. 5. Questionable treatment of H1B workers as another reviewer said. 6. The "in" crowd is THE problem. If you are not in that "crony" group, you can't survive!

2.0
Feb 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- Celebrating holidays and events - flex teams - good camaraderie between coworkers - some very smart folks Overall - If you are a fresh grad, learn as much as you can until you find something better and move on. If you are older, don't care and just want a steady job until you retire (told to me by my actual manager), also a good place for you. If you are trying to build your career here, forget about it.

Cons

- Salary is below the current market rates. - Lack of management skills/soft skills among middle management in the Alpharetta branch due to promoting technical engineers to director/vp positions. - Lack of organization with namesake 'agile' implementation where the architects and seniors themselves don't follow the process. - Office politics and favoritism in the workplace - Pre-covid, employees were not allowed to work from home at all even though our jobs can easily be done from home and not enough time off comp. At least compensate FTEs for overtime work.

Viewing 22 - 24 of 2,269 Reviews

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