Item: TTEC
Rating: 2
Author: Former employee - Chat Agent

Question 1

Is TTEC a good company to work for as a Chat Support Representative?

Accepted Answer

Chat Support Representative professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 94 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Support Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Support Representative interview questions at TTEC.

Question 2

Does TTEC pay Chat Support Representative employees well?

Accepted Answer

Chat Support Representative professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 94 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Chat Support Representative salaries at TTEC.

Question 3

How happy are Chat Support Representative professionals working at TTEC?

Accepted Answer

68% of Chat Support Representative employees at TTEC would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Chat Support Representative professionals have also rated TTEC with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at TTEC?

Accepted Answer

Customer Service Representative (2408), Customer Service Representative (CSR) (818), Team Leader (165), Licensed Insurance Agent (160), Team Lead (152), Insurance Agent (127), Customer Service Agent (122), Customer Service (114), Sales Representative (100), Technical Support Representative (97), Fraud Analyst (87), Customer Service Representative (CSR) II (84), Customer Service (CSR) (78), Inside Sales Representative (78), Talent Acquisition Specialist (78)

Question 5

What are the pros of working at TTEC according to real employee reviews?

Accepted Answer

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

Question 6

What are the cons of working at TTEC according to real employee reviews?

Accepted Answer

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

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