Is TTEC a good company to work for as a Insurance Agent Trainee?

Insurance Agent Trainee professionals working at TTEC have rated their employer with 2.8 out of 5 stars in 125 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Insurance Agent Trainee Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Insurance Agent Trainee interview questions at TTEC .

Does TTEC pay Insurance Agent Trainee employees well?

Insurance Agent Trainee professionals rate their compensation and benefits at TTEC with 2.8 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Insurance Agent Trainee salaries at TTEC.

How happy are Insurance Agent Trainee professionals working at TTEC?

23% of Insurance Agent Trainee employees at TTEC would recommend their employer to a friend. This rating has decreased by 39% in the past 12 months. Insurance Agent Trainee professionals have also rated TTEC with a 2.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.3 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 633 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 174 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 162 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 538 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 434 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 166 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

TTEC Insurance Agent Trainee reviews

2.8

23% would recommend to a friend

(125 total reviews)

Kenneth D. Tuchman

15% approve of CEO

11% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Compensation and benefits

2.5

Work/Life balance

2.4

Career opportunities

2.3

Culture & values

2.3

Senior management

Insurance Agent Trainee employees have rated TTEC with 2.8 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Insurance Agent Trainee professionals have an average working experience there. TTEC is rated 27% below average by Insurance Agent Trainee professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

5.0

Jul 6, 2026

Remote work offers benefits but high pressure and micromanagement

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

TTEC Response

2w

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.

1.0

Mar 5, 2026

Save yourself this job

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

The position offers remote work and consistent pay. It can provide experience for someone new to insurance customer service.

Cons

The work environment can be stressful, with high call volumes and pressure to maintain strict performance metrics. Training and support were sometimes limited, making it challenging to troubleshoot issues or keep up with the tools and systems. Management expectations could feel inconsistent, and work-life balance was difficult to maintain at times. The remote setup can feel isolating, and employee recognition was minimal.

TTEC Response

4mo

Thank you for sharing your experience and for your time with TTEC. We’re glad you appreciated the opportunity to work remotely and gain experience in insurance customer service. We also take your feedback seriously, as it helps us identify ways to strengthen training, support, and overall employee experience. We wish you all the best in your future endeavors.

1.0

Feb 20, 2026

don't work here it will ruin your mental health

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

only pro is the pay. 24/hr if you're bilingual, 21/hr for english only. Not bad of a pay but hours will be reduced to part time after it slows down.

Cons

Uneducated team leads who dont know how to help you and always refer to the group chat to help.

TTEC Response

4mo

Thank you for sharing your feedback. We understand your concerns about support from team leads and scheduling changes. Feedback like yours helps us identify ways to improve management guidance and the overall employee experience. We appreciate your input and wish you all the best in your future endeavors.

Viewing 1 - 3 of 125 Reviews

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TTEC Insurance Agent Trainee reviews

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Reviews by job title

Remote work offers benefits but high pressure and micromanagement

Save yourself this job

don't work here it will ruin your mental health

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