Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,261 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 160 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 535 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 502 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 157 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , Daytona Beach , New York , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

4.0

Apr 16, 2026

Nice place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is good and relaxed. It is timely payments.

Cons

They are not going to give any urgent leaves. If you apply 2 months advance they give leave but when we are going to be sick, we don't know the date. Some people are very smart and worry you but because there is lot of team shuffling, it does pass. There is not much Growth so a lot of people drop. Rotational shifts is difficult. They should give quarterly shift timings atleast. Can't plan anything or attend Birthdays or family events because shift timings keep changing and we don't know whether to apply leave or wait. Life becomes very uncertain. Some toxic people are there every where but company has good culture overall.

TTEC Response

2mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you appreciate the work environment and timely payments, as well as the overall culture. We also take note of your comments regarding leave processes, shift scheduling, growth opportunities, and team dynamics, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and your contribution to the organization.

2.0

Apr 13, 2026

Not a good environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of pressure and the payment is not good at all.

Cons

The insurance was not bad.

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We take note of your comments regarding workload, compensation, and benefits, as well as your input on the insurance offering. Feedback like this is important as it helps us continue reviewing and improving the overall employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.

5.0

Apr 13, 2026

job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

Cons

Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.

Viewing 82 - 84 of 11,459 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Healthcare Customer Service Representative - Remote USA

Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

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