TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews
4.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible. Offered hybrid set up for selected accounts

Cons

Salary not competitive. Benefits underwhelming

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the flexibility and hybrid work options during your time with us. We also value your honest input regarding salary and benefits competitiveness, as insights like this help us continue evaluating how we can better support our employees and enhance the overall experience. We wish you all the best in your future endeavors.
2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Team, culture, location, benefits, training

Cons

Management, pay, benefits, schedule, incentives

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you valued the team environment, culture, location, benefits, and training during your time with us. We also appreciate your honest feedback regarding management, compensation, scheduling, and incentives, as insights like this help us identify areas where we can continue improving the employee experience and support for our teams. We wish you all the best in your future endeavors.
3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

WFH with full system provided for work

Cons

Nothing to talk about the cons

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TTEC Response
2mo
Thank you for sharing your feedback and for your time with us as a Customer Service Representative. We’re glad to hear you appreciated the work-from-home setup and the systems provided to support your role. We also appreciate you taking the time to share your overall experience, and we wish you all the best in your future endeavors.
Viewing 7 - 9 of 765 Reviews

Glassdoor has 13,271 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.