Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 765 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 765 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2406) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 638 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 429 reviews)); "Culture is good and salalry also" ((in 216 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 529 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)

Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews

3.0

Apr 23, 2026

Work from home but face angry customers daily

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

working from home. thats the only pro I have you work from home so your alone. You can chat online but its not the same.

Cons

dealing with angry customers all day

TTEC Response

2mo

Thank you for sharing your feedback and for your time with us. We’re glad to hear you value the work-from-home setup, and we also take note of your comments regarding challenging customer interactions and workload, as feedback like this helps us continue working on improving support and the overall employee experience.

4.0

Apr 16, 2026

Nice place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is good and relaxed. It is timely payments.

Cons

They are not going to give any urgent leaves. If you apply 2 months advance they give leave but when we are going to be sick, we don't know the date. Some people are very smart and worry you but because there is lot of team shuffling, it does pass. There is not much Growth so a lot of people drop. Rotational shifts is difficult. They should give quarterly shift timings atleast. Can't plan anything or attend Birthdays or family events because shift timings keep changing and we don't know whether to apply leave or wait. Life becomes very uncertain. Some toxic people are there every where but company has good culture overall.

TTEC Response

2mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you appreciate the work environment and timely payments, as well as the overall culture. We also take note of your comments regarding leave processes, shift scheduling, growth opportunities, and team dynamics, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and your contribution to the organization.

5.0

Mar 24, 2026

Great Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very good culture and not toxic.

Cons

No negative experience so far.

TTEC Response

3mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you’ve had a positive experience and enjoy our company culture. Your kind words mean a lot, and we appreciate your encouragement — we’ll continue striving to make TTEC a great place to work!

Viewing 10 - 12 of 765 Reviews

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Work from home but face angry customers daily

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