Is TTEC a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TTEC .

Does TTEC pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 104 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2406) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 638 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 429 reviews)); "Culture is good and salalry also" ((in 216 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 529 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

TTEC Customer Service Representative (CSR) II reviews

Item: TTEC
Rating: 4
Author: Former employee - Customer Service Representative II

3.1

71% would recommend to a friend

(104 total reviews)

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Ratings by demographic groups

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Customer Service Representative (CSR) II employees have rated TTEC with 3.1 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

104 reviews

5.0

May 29, 2013

I was able to build a long, lost dream with Teletech.

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

I got good friends with memories to keep. The environment inside Teletech was cool and there's excitement every time you go to work. The continuous learning I had with TTECH University helps me a lot to do my work well done. The best thing was, I build not only a dream but a house for my family. Two thumbs up!

Cons

I observed that promotions was not that great. I stayed there but no one advice me to level up. Maybe because I had simple dreams or I need encouragement or I need to be close to someone, not sure. Promotions was somewhat political in a sense. But it's not a problem to me.

4.0

Jul 28, 2012

fine

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

team leads are easy to work with as well as for the co-agents, the systems being used are user friendly.

Cons

need to improve the management and training process for the agents to be well equipped before entering the production floor.

Viewing 103 - 104 of 104 Reviews

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I was able to build a long, lost dream with Teletech.

fine

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