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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,467 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,467 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      5.0
      Jul 27, 2016

      Opportunities for growing on your job

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment, excellent growth opportunities and learning programs

      Cons

      If I have to mention one, is that if you do not like what you do, it has a negative impact on overall customer and employees' experience, thus much of the people that joins, leaves fast; however, most of the people that like to do what they do, stay and make Teletech a great place to work!

      avatar
      TTEC Response
      9y
      To hear this kind of feedback brings joy to our hearts! Thanks for the amazing review, we really work hard on giving you the best work experience possible!
      4.0
      Jul 26, 2016

      TeleTech

      Manager, accounting
      Recommend
      CEO approval
      Business Outlook

      Pros

      In my more than 5 years with the company, I've seen the evolution and improvement in the management's focus on people and the company's values and culture. Employees are engaged and empowered. The company continues to expand and evolve. And with it, opportunities at TeleTech are endless for those who have the right attitude to explore them.

      Cons

      The introduction of co-pay in the Philippines' health insurance benefit has been the biggest downer in the last couple of years. Employees are still hoping that the company will repeal this program, sooner than later.

      avatar
      TTEC Response
      9y
      Thanks for the positive remarks! There have been a lot of discussion about that and as always are open to all suggestions and comments. We are always eager to listen to you. Have a great day!
      4.0
      Jul 26, 2016

      A company that offers limitless growth opportunities

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      TeleTech in the Philippines is known to have a great working culture - one of the reasons employees who leave the company for a while always return to work for TeleTech again. The company encourages work-life balance, offering Paid Time Off that may be used either to go on vacations or during sick or emergency leaves. The only company I know that offers internal development programs for future growth - either to prep an employee for a possible promotion or to help increase their competencies in their current role.

      Cons

      TeleTech does not offer guaranteed annual appraisals. Instead, the company offers 1) variable incentive pay at the end of the year based on your annual performance review, 2) base pay adjustment that will also be based on your performance, and recently, 3) a quarterly recognition for select employees who have exceeded expectations on their contributions to the company. If you are looking to increase your base pay as you become more tenured in the company, you are encouraged to seek opportunities of growth internally by stepping up so you may get promoted.

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      Glassdoor has 13,271 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.