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Target

Engaged Employer

Target Customer Service (CSR) reviews

3.7

62% would recommend to a friend

(721 total reviews)
avatar

Michael Fiddelke

Not enough data to show CEO approval

39% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

2.9

Senior management

Customer Service (CSR) employees have rated Target with 3.7 out of 5 stars, based on 721 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Target is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

721 reviews
4.0
Aug 8, 2009

customer service

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

it's a good experience when it comes to deal with difficult situations with customers.

Cons

I'ts very common to have very upset customers with policy complaints.

4.0
Dec 30, 2008

Not a bad place to work.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

The job is not very difficult. Decent pay for the work you do. You get an employee discount. The stores are nice and clean, and I felt safe working there. Usually the customers are very friendly, as most people enjoy shopping at target. Management is usually supportive, and there are promotions available sometimes, but not often.

Cons

I didn't like the hours. Its also difficult to get time off when needed. You also have to worry about the maturity level of some of the employees, as they hire folks who are in high school and don't really care too much about the job.

3.0
Dec 16, 2008

Fluctuating, Frustrating & Frenetic

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

It offers an opportunity to make advances based on performance and work ethic, independent of your education level. It pays better than many other retailers and provides a generally safe, clean work environment. For some full time employees there are affordable medical plans offered, as well as retirement accounts.

Cons

Management is largely unresponsive and unconcerned regarding the need for consistent schedules and time off. You are very likely to be scheduled to close the store one day, open the next, close than open, again and again without regard to your life. You may put in for time off well in advance, and be told the day before you must work regardless of your request and following their policy. If you are young, you will be treated as incompetent despite exhibiting responsibility, efficiency and hard work. Your attempts to voice concerns or suggest improvements will be disregarded.

Viewing 718 - 720 of 721 Reviews
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Target reviewsTarget Customer Service (CSR) reviews

Glassdoor has 98,257 Target reviews submitted anonymously by Target employees. Read employee reviews and ratings on Glassdoor to decide if Target is right for you.