Is TaskUs a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at TaskUs have rated their employer with 4.2 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Customer Service Agent Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at TaskUs .

Does TaskUs pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at TaskUs with 4.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at TaskUs.

How happy are Customer Service Agent professionals working at TaskUs?

79% of Customer Service Agent employees at TaskUs would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Agent professionals have also rated TaskUs with a 4.0 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.3 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1208) , Customer Service Teammate (862) , Teammates (795) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (230) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1096 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 886 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 465 reviews)); "Great working environment and an employee first company" ((in 458 reviews)); "Permanent Work from Home is the best" ((in 388 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 912 reviews)); "Some toxic managers." ((in 73 reviews)); "No job security and only night shifts" ((in 62 reviews)); "You will see blatant favoritism" ((in 60 reviews)); "Awful upper management, politics, overworked" ((in 55 reviews))

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TaskUs

TaskUs Customer Service Agent reviews

4.2

79% would recommend to a friend

(125 total reviews)

Bryce Maddock

93% approve of CEO

72% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Career opportunities

4.4

Compensation and benefits

4.3

Culture & values

4.1

Senior management

4.0

Work/Life balance

Customer Service Agent employees have rated TaskUs with 4.2 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have an excellent working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

5.0

Dec 4, 2024

Wix Customer Care Expert

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

- Competitive salary - Growth opportunities - Healthy work-environment - Extended product training w/ salary - Possibility of pick up transport

Cons

- Not-so-flexible time schedule - Early on recent physical site allocation

5.0

Nov 28, 2024

Great Company

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

- Prepaid medicine offered for free with the employment - Pay on time with Payroll's information about the payment a day before it's done - Great site with many things to do during breaks and constant activities to encourage community building - Attentive IT team constantly taking care of the hardware and software of the employees - Parking until late hours - Professional work environment with leaders that care about the employees, provide constructive feedback and encourage them to do their best

Cons

The only con is that I didn't work here before

2.0

Sep 20, 2024

Great company but bad trainer in Mambugan Branch

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

- free lunch - good office ambiance - good co-workers

Cons

The gay trainer seems to favor the boys and ignores their behavior. For example, I fell asleep after completing my exercises, thinking some were still answering. A quarter of the class also fell asleep, including one guy whose monitor went black. Even though the trainer saw this, I was the only one who received a memo. Afterward, he kept issuing me memos for minor issues until I spoke with HR. Many of us dislike his attitude because he has a passive-aggressive demeanor and lacks sincerity. I ended up resigning due to the unfair treatment from a company I expected to be great. Of course, I didn't expect a final pay since it was still during the training. What a shame.

TaskUs Response

Hello, I am very sorry to hear about your experience with Us. I’d love to learn a bit more about your concerns. If you are up for a conversation, please email me at Bryce@taskus.com.

Viewing 22 - 24 of 125 Reviews

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TaskUs

TaskUs Customer Service Agent reviews

Ratings by category

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Wix Customer Care Expert

Great Company

Great company but bad trainer in Mambugan Branch

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