Is TaskUs a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at TaskUs have rated their employer with 4.2 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Customer Service Agent Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at TaskUs .

Does TaskUs pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at TaskUs with 4.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at TaskUs.

How happy are Customer Service Agent professionals working at TaskUs?

79% of Customer Service Agent employees at TaskUs would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Agent professionals have also rated TaskUs with a 4.0 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.3 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1208) , Customer Service Teammate (862) , Teammates (795) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (230) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (131) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1096 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 886 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 465 reviews)); "Great working environment and an employee first company" ((in 458 reviews)); "Permanent Work from Home is the best" ((in 388 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 912 reviews)); "Some toxic managers." ((in 73 reviews)); "No job security and only night shifts" ((in 62 reviews)); "You will see blatant favoritism" ((in 60 reviews)); "Awful upper management, politics, overworked" ((in 55 reviews))

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TaskUs

TaskUs Customer Service Agent reviews

4.2

79% would recommend to a friend

(125 total reviews)

Bryce Maddock

93% approve of CEO

72% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Career opportunities

4.4

Compensation and benefits

4.3

Culture & values

4.1

Senior management

4.0

Work/Life balance

Customer Service Agent employees have rated TaskUs with 4.2 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have an excellent working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

125 reviews

3.0

Jan 2, 2025

Salary

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Nice Environment and not toxic Team Leaders

Cons

Low Wages and their Benefits

5.0

Jan 1, 2025

My experience was very good there, each and everything is beyond the expectaions

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

We will learn time management. Will learn how to be a professional. Will learn how to manage our collegues

Cons

If I tell about downsides the main downsides are transport facilities. As well as the compensation management.

1.0

Dec 6, 2024

The worst company ever!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Nothing at all. I mean.. Really nothing at all. Clearly a woke company

Cons

This company is somewhere where you have to look over your shoulders at all times you can be fired for anything. Management is too toxic. You have to be sycophant for you job security. If you are not their is a danger on your job. All promises done at the time of hiring are fake. No support from HR. There is a clique in there that if you don't get along with them, you have no hope of advancement. Avoid for your good

Viewing 19 - 21 of 125 Reviews

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TaskUs

TaskUs Customer Service Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Salary

My experience was very good there, each and everything is beyond the expectaions

The worst company ever!

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