Tend reviews

3.7

71% would recommend to a friend

(201 total reviews)
avatar

Brian Bouma

67% approve of CEO

59% positive business outlook

Tend has an employee rating of 3.7 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

201 reviews
1.0
Dec 23, 2024

The ship is sinking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None anymore - started out great but has gone downhill fast. Pay and benefits are below market and the company continues to take away benefits - less paid holidays

Cons

Leadership is unavailable and acts more like a dictatorship than leaders - no training or guidance. You are told to do a task with no direction or understanding of how to do the task. when you seek assistance/training you are directed to search the internet or read a book "thats how I learned" or "I worked with someone and that is how they learned". Team events should not take place on Sundays or even off the clock.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We are committed to offering overall competitive holiday benefits, and for 2025, we've carefully considered and improved our paid holiday offerings. With consistent holidays across both our Hubs and Studios, we’re excited to introduce an additional floating holiday this year. We are also investing in the growth of our leadership team, providing them with the tools and skills to become stronger, more empowered leaders. We prioritize a healthy feedback culture, offering multiple avenues for constructive feedback to ensure continuous improvement and a supportive work environment. If you would like to continue this discussion, please email us at people@hellotend.com.
2.0
Nov 26, 2024

Unfortunate Leadership Changes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be the collaboration and autonomy of work

Cons

Lack of freedom to present creative solutions ever since executive leadership turned over. Felt like I was set up to fail no matter what.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We are constantly committed to fostering both autonomy and collaboration in our work environment. We achieve this through the guidance of our Senior Leadership Team, a shared dedication to continuous growth, and cross-functional projects that bring together diverse perspectives. As Tend continues to evolve, some changes in leadership have taken place, reflecting our commitment to adapting and improving. These changes position us to strengthen our organization further, empowering us to build a resilient, innovative, and thriving company for the future. Thank you again for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
1.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

I'm not sure there are any. You get a paycheck...

Cons

Benefits are awful. You don't get sick time, you have to use your PTO which you accrue barely any. The pay sucks for what the job consists of. The training is atrocious. There is such a disconnect here that nobody really knows what's going on. Severely understaffed. Management sucks, with the exception of a couple people. You get burnt out very quickly with the workload due to being understaffed. They make you go into the office once a month for no reason.

avatar
Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We appreciate your more than 1 year of service at Tend and helping our members. We have a robust total rewards package for our Member Engagement team with a competitive base rate, monthly bonus, PTO (incorporates both vacation and sick time to give more flexibility to use this time for any reason you want to take paid time off), unpaid time off (additional flexibility to take more time off), workplace flexibility to work from home, but come in once a month to align training, expectations, and engagement, and growth on the ME team or other teams in the organization. We are building a growing company and adding new dental studios each year, so we are utilizing technology to help our staffing levels on the ME team based on member demand and needs. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
Viewing 7 - 9 of 201 Reviews

Glassdoor has 216 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.